Job Description
We’re looking for a people‑focused leader to manage and develop a team of Health Claims Advisors, ensuring fair, timely and high‑quality outcomes for customers. Offering a salary of up to £45,000 depending on experience, this role plays a key part in creating an inclusive, high‑performing culture, with a strong focus on performance leadership, coaching and continuous improvement while delivering compliant and customer‑centred decisions.
What you’ll be doing:
* Leading and inspiring a team to deliver strong performance, engagement and customer outcomes
* Coaching and supporting colleagues through regular feedback and meaningful performance conversations
* Addressing performance, behaviour and absence concerns constructively and in line with company frameworks
* Creating an inclusive, accountable team culture with clear expectations and support for development
* Overseeing the review and authorisation of claims decisions within agreed authority levels
* Using performance data and insight to identify trends, manage risk and drive service improvements
* Working collaboratively with internal teams and stakeholders to support service delivery and customer experience
* Contributing to planning, forecasting and effective allocation of work to meet service standards
Who we’re looking for:
* Experience leading and developing people in a performance‑driven environment
* Background in a customer‑focused operational role
* Strong coaching, communication and decision‑making skills
* Confidence using data and insight to manage performance and improve outcomes
* Understanding of regulatory, conduct and data protection requirements
* Ability to build effective relationships across teams and stakeholders
* A proactive, organised and resilient approach to change and competing priorities
* Commitment to fairness, inclusion and delivering positive customer outcomes
Benefits
* The opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes
* Generous pension contribution
* Life assurance
* Healthcare Plan (permanent employees only)
* At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
* Competitive family leave
* Participate in our electric car scheme, which offers employees the option to hire a brand‑new electric car through tax efficient salary sacrifice (permanent employees only)
* There are many discounts we offer – both for our own products and at a range of high street stores and online
* We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience
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