Office-Based Customer Service Coordinator - Banbury
Salary: £25,000-£26,000 per annum Hours: 37.5 per week, Monday to Friday Holidays: 25 days + 8 bank holidays (with 5 days reserved for Christmas closure) Location: Banbury, Oxfordshire (Wildmere Industrial Estate)
Are you a confident communicator with a passion for delivering excellent customer service in a fast-paced office environment? This is a fantastic opportunity to join a well-established organisation where your contribution will be valued, your development supported, and your work will make a real impact.
About the Role
You'll be part of a friendly and collaborative team, responsible for ensuring smooth order processing, accurate data management, and professional customer interactions. From handling queries and updating CRM systems to liaising with internal departments, your role will be central to keeping operations running efficiently.
This position suits someone who thrives on variety, enjoys problem-solving, and takes pride in delivering a high standard of service. You'll be supported with structured training and a personal development plan to help you grow within the role.
Key Responsibilities
1. Process customer orders accurately using ERP systems
2. Maintain and update customer records in CRM
3. Respond to phone and email enquiries with professionalism and care
4. Coordinate with purchasing, logistics, and customer service teams
5. Support general office administration and reception duties
6. Collaborate with colleagues to meet targets and resolve issues
7. Adapt to evolving responsibilities in line with business needs
What You'll Bring
8. Experience in a customer service or sales admin office environment
9. Strong communication and telephone skills
10. Good working knowledge of Microsoft Office (Excel, Word, Outlook)
11. A proactive, flexible attitude and willingness to learn
12. Ability to work independently and as part of a team
13. Sound educational background
14. Bonus: Business administration qualification
Benefits
15. Employee assistance programme
16. Salary sacrifice pension scheme
17. Employee recognition platform (convert points into vouchers)
18. Life insurance (post-probation)
19. Cycle to work scheme
20. MotorSave scheme
21. Free uniform and PPE if required
22. Living Wage Employer commitment
If you are interested in this role, why wait... APPLY NOW