Senior Research Manager
Location: Solihull (2 days per week in office)
Salary: Up to £55,000 + 1% performance bonus (recent payouts £1,700–£3,000)
The Company
We’re partnered with a well-established UK financial services provider that’s investing heavily in customer-centric strategy. The business has a strong reputation for sustainability, specialist services, and long-term growth. It’s an exciting time to join as they shift towards a more insight-led approach to marketing and proposition development.
The Role
This newly created position sits within the Group Marketing function and reports into the Head of Insight. You’ll play a key role in developing a consistent and commercial understanding of the business's customer base, to support brand, digital, and proposition teams. This is a strategic, insight-led role focused on driving customer-first decision making across the organisation.
Key Responsibilities
* Build a comprehensive understanding of customer behaviours, needs, and segments.
* Prioritise insight work based on commercial value and strategic goals.
* Design and commission qualitative and quantitative research projects.
* Identify knowledge gaps in customer data and generate actionable insight.
* Develop personas, customer journeys, and insight-led narratives.
* Deliver findings through engaging formats – presentations, decks, short videos, etc.
* Maintain competitor and market intelligence.
* Manage research agency relationships and insight project delivery.
* Work cross-functionally with analytics, brand, content, product, and media teams.
Skills & Experience
* Strong grasp of consumer behaviour and segmentation techniques.
* Experience commissioning and running qualitative and quantitative research.
* Familiarity with tools like Excel for basic data analysis and trend tracking.
* Strong communication and stakeholder management skills.
* Ability to align insight with commercial and strategic goals.
* Client-side experience preferred; financial services background a bonus but not essential.
* 1% annual profit-sharing bonus (recently paid £1,700–£3,000)
* 2 days per week in Solihull office (flexible, usually Tues/Weds)
* Opportunity to shape a newly created role
* High visibility across brand, digital, and marketing functions
* Autonomy and support to build insight capability from the ground up
How to Apply
Interested? Send your CV to Mohammed Buhariwala at Harnham via the Apply link on this page.
#J-18808-Ljbffr