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Product Line Support Manager, IT Solutions North America, Bedford
Client: Werfen
Location: Bedford, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Reference: f7fcf01e8ac7
Job Views: 5
Posted: 18.07.2025
Expiry Date: 01.09.2025
Job Description:
Overview: Responsible for providing internal and external support on all IT focused product functionality, solutions and solution architecture. This includes providing escalated support, facilitating/leading/advising on technology integration for customers, managing vendor middleware relationships for health delivery organizations, as well as generating and delivering training curriculum related to the implementation and support of IT Solutions in North America.
Responsibilities
Key Accountabilities:
* Maintains relationships with internal key stakeholders through regular communication.
* Maintains up-to-date knowledge of customers' IT strategies, processes & workflows, IT solutions implementation strategies, latest technology, and compliance needs. Acts as an ambassador for these within Werfen.
* Engages, motivates, and facilitates Laboratory Information System/Hospital Information System (LIS/HIS) business partners to achieve project deliverables.
* Provides escalated support to North America Commercial Organization.
* Provides advanced expertise during IT solution implementation processes with customers.
* Participates in change management processes of IT Solutions products, including creating documentation to support training and communication activities.
* Creates and maintains training materials and curriculum for the IT Solutions product portfolio.
* Ensures organizational compliance with all Quality, Regulatory, Service & Support policies, procedures, work instructions, and records, ensuring all records are compliant, complete, and accurate.
* Other duties as assigned.
Networking/Key Relationships:
* North America Commercial Operations
* Clinical Software
* Strategic Business Unit: Marketing, Worldwide Service, Business Development
* Customer Implementation and Project Teams
* Information Technology
* R&D
* Training and Development
Qualifications
Minimum Knowledge & Experience Required for the Position:
* Bachelor's degree in Information Technology, Computer Science, or Engineering required. Equivalent experience in lieu of a degree will be considered.
* Minimum of five years’ experience in Software Application Engineering (preferably within Medical Devices or Healthcare).
* Working knowledge of the Healthcare industry required.
* Work experience at a Health delivery organization or similar is preferred.
Skills & Capabilities:
* Expert knowledge of healthcare technology trends.
* Advanced understanding of IT healthcare network infrastructure.
* Experience with interface technologies and protocols such as Interface Engines, IT Security, Connectivity, Databases, ADT, and POCT devices.
* Highly collaborative with excellent communication and cross-functional skills.
* Ability to influence audiences with technical and administrative content.
* Ability to convey complex theories and procedures effectively.
* Advanced mentoring, training, and presentation skills.
Travel requirements: Up to 15% travel
About Werfen
Werfen is a global developer, manufacturer, and distributor of diagnostic instruments, reagents, automation workcells, and data solutions for hospitals and laboratories. Our focus areas include Hemostasis, Acute Care, and Autoimmunity diagnostics. Our North American operations are based in Bedford, MA, with other centers across the US.
If you are eager to learn and thrive on challenges, we encourage you to submit your resume or CV.
Werfen values diversity and is an Equal Opportunity Employer. We operate in over 30 countries with a revenue of approximately $2 billion and over 5,000 employees worldwide.
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