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Life Customer & Adviser Service Business Operations Manager, Stirling
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Client:
M&G
Location:
Stirling, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
21d7967e1498
Job Views:
4
Posted:
18.07.2025
Expiry Date:
01.09.2025
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Job Description:
At M&G, our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life, and Wealth. All three segments work together to deliver attractive financial outcomes for our clients and superior shareholder returns.
Through our behaviors of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
We consider flexible working arrangements for any of our roles and also offer workplace accommodations to support effective delivery in your role.
Life Customer & Adviser Service Business Operations Manager
The Role: M&G Life, formed in October 2024 through a merger, now covers over 5 million customers with more than £300 Bn invested. M&G Life collaborates with partners like Equiniti, Diligenta, Waystone, Paragon, Willis Towers Watson, and M&G Global Services, with teams in Ireland and Poland.
The Life Customer & Adviser Service Business Operations Manager supports the Director, Life Customer & Adviser Services, serving as the primary contact for governance, compliance, and risk matters. You will own governance activities, ensure service delivery standards, and foster stakeholder relationships. You will prepare board and committee materials, manage governance schedules, and ensure compliance with policies and regulations.
The ideal candidate will have strong organizational, analytical, and influencing skills, with excellent communication and interpersonal abilities. You will be responsible for high-quality content delivery, risk management, and coordination across teams, ensuring customer outcomes and regulatory adherence.
Key Responsibilities
* Oversee operational performance across outsourced and insourced operations, reporting on service levels and improvement plans.
* Ensure regulatory compliance and validate the impact of improvement activities.
* Collaborate with data teams to optimize reporting and drive outcomes.
* Manage risks and controls with the Risk function.
* Create high-quality governance materials, translating complex data into engaging formats.
* Maintain governance schedules, manage meeting preparations, and track actions and outcomes.
* Enforce content governance policies and maintain documentation repositories.
* Escalate and resolve actions, risks, and issues, maintaining strong stakeholder relationships.
* Understand and apply policies like Consumer Duty.
* Prepare minutes and organize governance meetings.
Skills & Experience
* Proven experience in governance, business operations, and executive support.
* Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks.
* Experience in large customer operations and building relationships across functions.
* Ability to simplify complex information and see the broader impact.
* Experience managing supplier and stakeholder relationships.
* Excellent communication skills, both written and verbal.
* Attention to detail, proactive problem-solving, and data literacy.
* Proficiency in Microsoft Office and document management systems.
* Knowledge of relevant regulations, industry standards, and risk frameworks.
Recruiter: Sarah Mathers
Location: Stirling/Homebased
Closing Date: 21 July 2025
We value diversity and inclusion, welcoming applications from candidates with long-term health conditions, disabilities, or neurodivergent conditions. Candidates meeting the minimum criteria will be offered an interview if they opt in to the Disability Confident scheme.
If you need assistance or alternative application methods due to a disability or additional need, please contact us at:
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