Overview
Assistant Service Manager – £36,000 basic salary with £50,000 OTE. Coulsdon, Surrey. Permanent, Full Time. Monday to Friday (08:00–18:00). 1 in 3 Saturdays (08:00–14:00).
Responsibilities
* Take ownership of the front-of-house Aftersales operation, leading the Service Advisor team and driving an exceptional customer experience.
* Lead and develop a team of Service Advisors.
* Act as the main point of contact for customer care and escalations.
* Handle and resolve customer complaints professionally.
* Drive NPS scores and customer satisfaction KPIs.
* Report performance and insights to senior management.
* Oversee daily operations to ensure a smooth and efficient service department.
* Support wider Aftersales objectives and continuous improvement.
Qualifications / Background
* Proven experience as a Service Advisor or higher in a car main dealership.
* Ability to lead from the front in a busy, pressured environment is essential.
* Automotive dealership skills and experience are essential.
* Well-presented with excellent interpersonal and organisational skills.
For further details on this Assistant Service Manager role and other jobs in the motor trade please contact Adam Curtis at ACS Automotive Recruitment Consultancy.
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