* Guide Our Colleagues - Collaborating with the store management team you work to ensure your team are well-trained, informed and capable of delivering the high store standards our customers expect.
* Prioritise Customer Satisfaction - You work closely with your management team colleagues to identify customer service needs, communicating these priorities to the team, and ensuring all members contribute to delivering outstanding service and maintaining a safe, welcoming store environment.
* Drive Store Success - You understand and support the execution of daily performance goals and play a key role in achieving targets and store presentation.
Experience supervising others in a fast-moving retail or hospitality environment
* Demonstrate the following competencies:
* Prioritise and organise work
* Customer focus
* Communicate effectively
* Direct and supervise work
Package Description
Salary & Hours
* £32,032 FTE
* 44 hours per week
Employee Benefits
* Full-time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements.
* Contributable company pension scheme
* 10% store discount at all our retail stores
* Death in Service Benefit
* Long service recognition scheme
* Access to our in-house training programmes delivered face-to-face and through our online learning platforms
* MyHB colleague benefits platform with access to:
* Discounts UK wide on retail, leisure, hospitality venues
* Employee Assistance Programme with 24/7 confidential counselling and advice line
* Low cost voluntary insured health cash plans and cancer cover