As a Customer Service Advisor, youll be the first point of contact for customer queries via phone, email, and webchat. Youll take ownership of issues, ensure timely resolutions, and contribute to a culture of continuous improvement in customer experience.
Key Responsibilities:
* Respond promptly to calls, emails, and webchat enquiries
* Resolve post-sales queries and complaints with professionalism
* Maintain accurate records and audit trails using diary systems
* Collaborate with internal teams to manage customer expectations
* Ensure compliance with SLA standards and business rules
* Understand operational procedures and their impact on credit management
* Meet weekly and monthly objectives set by the Ecommerce Manager
About You
Essential Experience & Skills:
* Previous customer service experience
* Understanding of online trading, regulations, and standards
* Friendly and empathetic communication style
* Strong problem-solving and influencing skills
* Resilience in handling complaints and difficult interactions
* Commercial awareness and attention to detail
* Ability to multitask, prioritise, and meet deadlines
* Adaptability to change and excellent interpersonal skills
Desirable:
1. Industry and product knowle...