ERP & IT Systems Support Engineer Location: Northampton Hours: Hybrid (1-3 days on-site / remainder WFH) Salary: £35,000 to £45,000 plus private HC Type: Full-time, Permanent Join a leading multi-site FMCG business where tech and operations work hand in hand. We're looking for an ERP & IT Systems Support Analyst to keep our systems running smoothly and support users across the business. You'll be the go-to for ERP and IT support queries, playing a key role in day-to-day operations and supporting wider improvement projects. Roughly 70% ERP / 30% IT, this is a hands-on role for someone with solid systems knowledge and a proactive, customer-focused mindset. What You'll Be Doing: 1st and 2nd line support for our QAD ERP system and EDI integrations Troubleshooting issues and working with external providers to resolve them User onboarding, desktop setups, and hardware maintenance Supporting Microsoft 365, Active Directory, and basic Azure admin tasks Assisting with IT and ERP projects - testing, rollout, and documentation Creating and maintaining user-friendly technical guidesWhat We're Looking For: Experience in ERP or IT systems support (QAD experience a plus) Strong knowledge of Microsoft 365 and user support Familiarity with Active Directory and basic networking principles Great communication and problem-solving skills Adaptable, reliable, and comfortable in a fast-paced environment Full UK driving licence (for occasional site travel)Why Join? You'll be part of a supportive team that makes a big impact. With a mix of day-to-day support and project work, this is a great opportunity to deepen your ERP and IT knowledge while helping drive improvements across the business. If you're tech-savvy, organised, and up for a varied role with real responsibility, we'd love to hear from you