Assistant General Manager
Preston
Overview
Would you like to join a market‑leading company in their industry across the UK? Our Assistant Managers are an essential part of the team. Supporting the Manager in the day‑to‑day running of a venue you will also be acting venue manager in their absence (such as annual leave) and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standard.
Responsibilities
* Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the General Manager
* Delegate and support staff in their daily tasks
* Encouraging and driving business day to day, including during peak times and tournament days.
* Key holder duties (such as opening or closing a venue)
* Delivering excellent customer service; after training you will promote our offers, promotions and events and provide refreshments and snacks to our customers.
Qualifications
Excellent customer service skills, a minimum of 3 years customer service experience and a year in a supervisor or management role is also preferred.
Who are we looking for?
We are looking for candidates who are not only passionate about great customer service, but are also able to deliver it. Candidates need to be outgoing, confident, and ambitious, with a strong brand‑ambassador attitude. Timekeeping and punctuality are essential. As a seven‑day a week business, flexibility to meet the needs of the business is required.
What’s in it for you?
* Job security due to an ever‑expanding business
* Opportunity to earn bonuses and recognition for going the extra mile
* Pay above the National Living Wage regardless of age
* Annual shoe allowance
* Enhanced maternity and paternity packages
* Employee development programme available
* Employee assistance programme – confidential 24‑hour health assured helpline
* Life assurance 3 × annual salary
* HAPI app discounts (retail, travel, cinema, etc.)
* Discount on tanning, lotions and gym membership
* Access to a generous refer a friend programme
Package
Salary: £28,875 + bonus + package
Shift pattern: 5 days across 7, mixed shift patterns
Benefits
* Bonus scheme
* Performance bonus
* Company pension
* Enhanced maternity leave
* Enhanced paternity leave
* Health & wellbeing programme
* Life insurance
* Referral programme
* Store discount
#J-18808-Ljbffr