Overview
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. We are looking for successful applicants who are well suited and committed to providing high levels of customer service.
The Integrated Risk and Intelligence Service (IRIS) is part of the Counter Fraud, Compliance and Debt (CFCD) directorate and works across DWP to protect the welfare system from fraud and error.
IRIS will enable DWP to prevent fraud and error and to be recognised as leaders in anticipating threats and ultimately deterring those who pose a threat from attempting to defraud in the first place.
Background to the Roles
IRIS is a dynamic and responsive community working together to transform and drive the handling of Fraud, Error and Debt, scanning the horizon for new threats and empowering the frontline.
These roles are part of the Model Office team within the Operational Delivery Centre (ODC). As part of the Model Office team, the successful candidates will conduct robust, targeted testing, providing a safe environment for discovery and exploration, providing independent evidence-based and informed evaluation.
We are looking for emotionally mature team members who can innovative, be adaptable and flexible and encourage these skills in others. We want you to be comfortable challenging the norm and require someone who strives for continuous improvement and collaboration, taking responsibility for self-management, and delivering high quality referrals & insight to our many stakeholders across DWP. Being capable of combining technical understanding with an eye for detail with strong influencing and negotiation skills to successfully engage with stakeholders.
All roles will require you to work collaboratively across IRIS, CFCD, wider DWP and across Government to facilitate the successful delivery of our aims and objectives.
The main activities associated with this role are:
* Producing and interpreting/analysing complex management information (MI) and data, to highlight trends or potential risks which could impact on IRIS stakeholders and extremely vulnerable customers.
* Interrogating multiple data sources from within DWP and other Departments.
* Collaborating across DWP to develop the Department’s expertise and capability in responding to a variety of high-profile fraud and error risks and threats.
* Bringing together a range of skills to identify problems and find solutions through a multi-disciplinary team approach.
* Engaging effectively with a wide range of stakeholders and customers both verbally and through briefings and presentations.
* Communicating messages with clarity and conviction across the team and with other colleagues. Seeking feedback from colleagues, listening, and acting on this.
* Working and leading within a geographically dispersed team requiring a good level of skills, flexibility and understanding of working in a virtual environment.
* Adopting an all-source approach to analysis and evaluation.
* Providing quality assurance for IRIS outputs by providing evidence-led analysis.
Due to the geographically dispersed nature of this team, this role will require occasional / frequent travel and overnight stays.
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