Job Title: Medical Agency File Handler
Location: Sharston, M22 4SN
Salary: £23,400 to £27,411.66 per annum, dependent on age
Job Type: Full time, Permanent
About The Role
We currently have a full-time vacancy for a Medical Agency File Handler to join our team of 64, providing excellent customer service in a fast‑paced environment. Your role will involve liaising with legal professionals, injured clients and various experts/suppliers to arrange appointments, obtain reports and invoices. You will also obtain medical records and arrange treatments and investigations. Once fully trained, you will take ownership of your own client files, ensuring the cases are progressed effectively.
Responsibilities
* Instruct experts to provide reports on behalf of a solicitor and maintain effective communication regarding appointments, reports and information.
* Obtain medical records from hospital trusts, GP surgeries and other healthcare providers.
* Sourcing suppliers, arranging rehabilitation appointments and investigations.
* Obtain quotations and invoices from experts and rehabilitation providers.
* Provide breakdowns of agency work and anticipated disbursements to Express Solicitors’ in‑house cost team, obtain invoices and chase payments.
* Quality check, process incoming mail and expert reports into our case management systems.
* Accurately record time expended in various activities on our case management system.
Person Specification
* GCSE English & Maths at Grade C or above, or equivalent.
* Knowledge of Microsoft Office packages including Word and Outlook.
* Excellent written and spoken English with a high level of accuracy and attention to detail.
* Ability to maintain client confidentiality and commit to customer service.
* Ability to handle high volumes of work and manage conflicting priorities.
* Energy, passion and a desire to achieve.
* Experience working in a medical setting, law or legal services firm would be an advantage.
* Knowledge of Proclaim or other case management systems is desirable.
* Highly dedicated, idea‑generating individuals who are committed to providing excellent customer service.
Salary & Hours
* Salary of £23,400 to £27,411.66, dependent on age.
* Standard working hours: 8:30am to 5:30pm Monday‑Thursday and 8:30am to 5pm Friday.
Benefits
* Hybrid working – 3/2 hybrid working pattern after probation.
* 23 days of holiday – rising to 26 days, plus bank/public holidays.
* Extra holidays – 3 holiday buy‑backs and an extra day for your birthday after service length requirements.
* Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme.
* 24/7 onsite gym, netball/football team, 10km Manchester team and more.
* Active social committee with generous departmental and firm‑wide social budget.
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