Service Delivery Manager (in-life)
Computacenter is seeking a Service Delivery Manager (in-life) who will be responsible for delivering services to customers. The role may be part of a larger account team or responsible for the full scope of services on smaller engagements.
Key Responsibilities
* Contribute to an effective governance model to manage teams and partners, ensuring high quality, customer satisfaction, and contractual & financial performance.
* Engage stakeholders within the customer organisation, ensuring responsiveness and clear communication of value delivered.
* Manage the delivery of services, including monitoring performance, identifying and implementing improvements, and measuring overall service quality.
* Identify and assess risks, taking measures to eliminate or mitigate them.
* Prepare and deliver service reports, participate in customer and internal reviews.
* Lead a delivery team (direct or virtual) and support the wider community of Customer Delivery Managers.
* Work with senior delivery leads and group services to support account strategy and maintain a single, joined‑up team presentation to the customer.
* Support contract development, negotiation, and management, ensuring compliance and managing exceptions.
* Contribute to financial performance, including forecasting and cost management.
* Maintain positive relationships with key stakeholders and primary customer interface.
* Perform line management responsibilities for direct and virtual reports, motivating and engaging the team.
* Support people strategy for capacity, succession planning, development, and retention, and assist with communications and employee engagement.
Requirements
* Travel within 1–2 hours of Corsham, UK, with a requirement for on‑call availability and site presence approximately two days per week.
* SC clearance required; DV clearance may be required.
* Experience in service delivery leadership, business management, contract management, and people management.
Additional Information
* Country: UK
* Location: Corsham – Hybrid
* Hours: 37.5 (plus on call)
* Role Type: Permanent
* Seniority level: Mid‑Senior level
* Employment type: Full‑time
* Job function: Customer Service and Information Technology
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