Job overview
The postholders will be responsible for overseeing the delivery of high-quality, scheduled cleaning services across Royal Preston Hospital. This role will ensure domestic operations are carried out efficiently, safely, and in accordance with organisational standards and regulatory requirements. The Domestic Scheduled Service Manager will lead a team of domestic staff, coordinating cleaning schedules, managing resources, and monitoring performance to maintain a clean, hygienic, and welcoming environment for all patients, staff, visitors and guests. They will deliver compliance against the National Standards of Cleanliness and work in partnership with Infection Prevention and Control (IPC) team to offer full assurance.
The postholder will work collaboratively with the Rapid Response Manager and CDH Domestic Services Manager to ensure consistency of approach, adherence to process and safe working practices.
Alongside members of the management team, the postholder will work effectively, utilising information to monitor patient flow, working with FM colleagues and wider clinical teams to effectively support continuous glow and an expedited patient journey.
The post holder will have responsibility for the line management of Assistant Domestic Managers, working across all shift patterns. They will support the continued development of a modernised service.
Main duties of the job
Effectively support the Domestic management team in the day to day running of the department, with a focus on managing scheduled services.
Develop and manage Trust wide cleaning schedules to meet operational and compliance requirements. Review practices to confirm they remain appropriate and, where identified, introduce methods to deliver effective performance, compliance, and service benefits.
Manage and support Assistant Domestic Managers, providing training, support, and performance management.
Conduct regular audit checks, supported by domestic supervisors and Monitoring Officers to ensure cleaning standards are met, with any recommendations or rectifications achieved within an agreed timeframe.
Liaise with wards, divisions and departments to coordinate domestic activity around operational needs.
Oversee procurement of stock, working within agreed funding envelope. Oversee stock levels and standing orders to ensure cost-effective use and value for money.
Ensure compliance with health and safety regulations and infection control protocols.
Respond to feedback and incidents promptly, implementing corrective actions as needed.
Maintain accurate records of domestic activities, staff attendance, and performance metrics
Working for our organisation
We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
Detailed job description and main responsibilities
The postholder will utilising a range of strategies, develop effective relationships and communicate courteously, diplomatically, and responsively with all stakeholders.
Work closely with service users to ensure a customer service approach is delivered to wards and departments.
Engage with public and patients with regards to service quality and expectations.
Initiate and respond to user feedback by ongoing evaluation and identification of emerging trends within the provision of service.
Develop and maintain relationships using effective and proactive communication mechanisms with staff.
Maximise the opportunity for staff involvement in the development of service improvement.
Involve teams in the decision-making process
Develop and manage appropriate systems to identify, clarify and ensure that all services are effectively managed in line with current legislation, mandatory requirements, codes of practice and good practice.
To actively review departmental practices to confirm they remain appropriate and where identified introduce modifications to deliver performance benefits.
Monitor performance through the development and use of Key Performance indicators (KPIs) to demonstrate the delivery of agreed service standards.
Responsible for Health and safety issues relevant to the services provided and to ensure compliance with current legislation regarding the provision of services e.g. statutory and regulatory compliance, COSHH, Hygiene code, Infection control etc.
Manage risk assessments and incidents within service, liaising directly with the Risk Team to resolve any outstanding investigations.
Review domestic incidents in a fair, objective, and professional manner.
To respond to and where necessary investigate incident reports received through the Trust incident management tool (Datix)
Support with recruiting and probationary reviews to ensure resources are maintained and operating at the highest level.
Be responsible for undertaking staff appraisal, developing training plans, CPD, monitoring and recording sickness and absence management.
Manage sensitive and confidential information relating to team members and liaise appropriately with Workforce if necessary.
Communicate in relation to relevant legislation, policies and procedures, i.e. sickness and disciplinary policies, recruitment and development policies.
Actively promote quality in the team, by making clear standards, expectations, monitoring progress and acting when standards fall short of expectations.
Person specification
Qualifications and Education
Essential criteria
1. Well-developed contract knowledge alongside Domestic service delivery or a similar model of priority focussed service delivery, gained through relevant qualification or equivalent combination of education, knowledge, skills, and experience
2. Good level of IT qualification and skills related to software systems, Microsoft Office products including Microsoft Excel, Access etc.
3. Evidence of continued professional development.
Desirable criteria
4. A good knowledge of the healthcare/NHS/public sector environment
Knowledge and Experience
Essential criteria
5. Previous experience of successful contract management, including implementation of information systems.
6. Previous management experience in the NHS within a service focused on qualitative and quantitative measures.
7. Experience in a public service environment.
8. Fully understand the level of service required to both improve and modernise and ensuring performance standards are maintained, monitored and regularly reviewed.
Desirable criteria
9. Experience working within NHS leadership.
Skills and Abilities
Essential criteria
10. Ability to work within and lead large teams in diverse services.
11. Able to communicate effectively, verbally and in writing. Communicate sensitive information including but not limited to finance and workforce.
12. High level of analytical skills.
13. Ability to share regular service updates and reports to support senior leadership teams in identifying solutions.
14. Influential and persuasive skills with an ability to overcome barriers to change with a positive 'can do' attitude.
15. Ability to work to short and demanding timescales.
Desirable criteria
16. Good standard of written and verbal communication
17. Problem solving
18. Effective negotiating
19. Setting and achieving operational objectives