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Job Title: Scheduler
Salary: £27,500 per annum
Contract Type: Fixed Term Contract, Full Time
Fixed Term Contract Length: 9 months
Total Weekly Contractual Hours: 40
Location: Mitie, 35 Duchess Road, Rutherglen, Glasgow, Glasgow, Scotland, G73 1AU
We are seeking a personable and creative Scheduler to manage the overall activity of our engineering team and the jobs delegated for delivery across both Planned Maintenance and Reactive tasks. This role is crucial in ensuring the effective and efficient operation of our contract, providing dedicated administrative support as directed by your line manager.
Main Duties
This role involves providing efficient clerical and administrative support, which includes managing calls from clients, engineers, and operations. The successful candidate will be responsible for ensuring that all jobs are logged and issued to Mitie Engineers or Contractors within the client-set SLA. They will also monitor a Shared Helpdesk Mailbox, ensuring all inquiries are actioned promptly. Additionally, the role requires liaising with third-party subcontractors to schedule planned maintenance in line with KPIs/SLAs, raising and issuing purchase orders, and processing weekly Approved to Pay reports. The candidate will also be tasked with raising, submitting, and obtaining approval for OSHENS permits to ensure all contractors have SG security clearance to attend sites.
Other duties include following up on open jobs, updating Maximo with accurate real-time information, and ensuring all jobs are closed in a timely manner. The role also involves participating in weekly Ops/Helpdesk conference calls to review open reactive and planned maintenance jobs, reviewing and acting upon feedback from engineers, and supporting the SG Security Clearance process by forwarding clearance requests to the SG security clearance team. Additional tasks may be assigned by the Line Manager as required.
The ideal candidate will demonstrate a proactive approach to delivering excellent customer service to stakeholders and be a strong team player, willing to cooperate and assist others. Proficiency in MS Word, MS Excel, and MS PowerPoint is essential, along with comfort in numerical reasoning. The ability to communicate effectively, adapt to different audiences, and manage multiple tasks while prioritizing competing demands is key. The candidate should be well-organized, calm under pressure, and detail-oriented with excellent attention to accuracy.
Additional Information
Please note that this position is dependent upon the successful candidate passing BPSS security clearance.
How To Apply
If you are interested in this exciting opportunity, please send us a copy of your CV.
We look forward to hearing from you!
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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