OTC Global Process Manager – 6 Months FTC Location: Home-based (UK) with travel to Serco offices Contract: Fixed Term Contract (6 months) Package: Up to £65,000 (Pro Rata) Company Car, Bonus, Pension and Private Medical Insurance Lead improvements across Serco’s global Order-to-Cash (OTC) operations. We’re seeking an experienced OTC Global Process Manager to support our OTC leadership team in driving optimisation, standardisation, and strong governance across Serco’s end-to-end Order-to-Cash (O2C) processes. This is a key role partnering closely with our offshore BPO provider and finance teams across our UK and international operations. You’ll play a critical part in improving billing, collections, cash application and wider OTC performance within a large, complex organisation. This is an excellent opportunity for a senior O2C specialist who can influence, problem-solve, and deliver meaningful improvements in a fast-moving environment. What you’ll be doing Lead and support improvements across the full O2C lifecycle, with a strong focus on billing, credit, collections and cash allocation. Work closely with our BPO partner to ensure consistent and high-quality delivery of OTC services. Drive continuous improvement, standardisation, and process governance across multiple markets. Engage stakeholders across Finance, Operations and the BPO to gather feedback and implement changes. Support system-related queries and changes, including SAP-related OTC issues. Assist with audit activities and ensure process controls remain robust and compliant. Develop and maintain process documentation, desktop procedures and training materials. What you’ll bring Demonstrable Order-to-Cash experience, ideally with hands-on billing and credit management exposure. Experience working in large, complex organisations with strong process control frameworks. Strong understanding of SAP (SAP ECC or S/4HANA). Experience working with or managing an offshore BPO. Background in continuous improvement, process governance, and operational optimisation. Experience working across multiple markets or global teams. Excellent stakeholder engagement, communication and influencing skills. Desirable Experience in contract-driven environments. Strong process mapping or documentation capability. Who this role suits This FTC is ideal for someone who: Has deep O2C expertise and can hit the ground running Enjoys partnering with offshore teams and influencing delivery Thrives in continuous improvement and problem-solving Works confidently in fast-paced, complex environments Can translate operational challenges into workable solutions Why Serco? When you join Serco, you join a company with purpose at its core. We’re trusted to deliver services that matter - and your work will directly help shape how those services are secured and delivered. You'll gain broad exposure across one of the UK’s most diverse operational portfolios while helping to improve a core global finance process. What we offer Company car Private healthcare Bonus scheme: 5% on target / 10% for exceeding targets Flexible working 6% employer pension contribution Employee Assistance Programme Clear and supported routes for career progression The chance to contribute to innovation and improvement across public services About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.