Job Description
JOB DESCRIPTION
ROLE TITLE:\tOperations Coordinator\t
PRIMARY BASE: Hybrid – Working from Home and Head Office (Chorley)
ACCOUNTABLE TO: Operations Manager
PAY: £25,000
HOURS: 37.5 Per week (Monday to Thursday 8:15am – 5pm with 45-minute lunch and Friday 9am -3pm with 30-minute lunch)
PURPOSE OF ROLE:
As the Operations Coordinator, you will play an integral role in ensuring new and returning learners receive an excellent level of service throughout their entire journey with us. With a keen eye for detail, you will manage each stage of the onboarding process with accuracy and care, guiding and supporting learners from their initial engagement through to full programme participation.
Beyond onboarding, you will provide ongoing support to learners while they are on programme, helping them stay on track, addressing queries, and ensuring they have access to the information and resources they need to succeed.
A key part of the role includes the coordination and management of workshops both in-person and online—ensuring sessions are scheduled, prepared, communicated, and delivered smoothly. You will work closely with trainers, facilitators, and internal teams to ensure workshops run to plan and provide an excellent learner experience.
You will interact effectively with internal and external stakeholders, providing clear and concise communication to support the achievement of personal, team, and company objectives. In addition, you will contribute to day-to-day administrative duties to support the wider office and operations team.
PRINCIPLE RESPONSIBILITIES:
Operations
•\tFacilitate learner orientation through means such as telephone calls, face to face support calls via various platforms and participating in support sessions
•\tEffectively coordinate and communicate with all relevant departments to provide a smooth and consistent onboarding process for all learners
•\tDevelop in-depth knowledge of SRSCC processes, resources, and services in order to best serve learners
•\tSupport with investigating and resolving any issues learners may have during the onboarding process
•\tObtain feedback surveys from learners and contribute to developing the learner onboarding process and procedures
•\tSupport the office team coordinate all workshops, including sending registers, workshop invites
•\tAssist the tutor team in chasing up any absent learners and apprentices within a given timeframe
•\tSupport teams and team members with daily administrative tasks to ensure a cohesive and efficient operation.
•\tManage a variety of administrative duties to maintain organisation and support the smooth operation of our services.
•\tMaintain up-to-date records and effective communication with other teams as necessary for seamless operations.
Communication
•\tCommunicate with all colleagues and external points of contact face to face, by telephone, or in writing in a clear, concise, and professional manner
•\tInterpret and respond clearly, effectively, and in a timely manner to requests for information from colleagues, managers, directors, and external agencies
•\tUnderstand business demands and expectations and deliver against these in line with the company’s high standards
•\tCommunicate within the team, supporting others where necessary
•\tContribute to team meetings and events as and when required
•\tDeveloping and manage relationships with internal and external stakeholders
•\tFollowing instructions and asking appropriate questions
•\tEnsure that all deadlines are met in a timely manner and people are kept informed of progress
Teamwork
•\tEstablish and maintain effective working relationships with colleagues, managers, and clients
•\tEnsure that all deadlines are met in a timely manner and clients/colleagues are kept informed of progress
•\tInfluence people positively demonstrating a “can do” attitude
•\tMotivate colleagues
•\tContribute to formal and informal discussions with colleagues to generate new ideas and approaches
•\tEnjoy working as part of a team but be capable of working autonomously
Administration
•\tEffectively use Microsoft Office applications, Word, Excel, Outlook and PowerPoint
•\tEffectively use all internal systems
•\tData entry and filing alongside performing other routine clerical tasks as assigned
•\tAdhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility
•\tScanning, printing, and running reports
•\tMaintain accurate paper and electronic records
•\tIdentify problems and respond in a timely fashion
Other
•\tPro-active approach to work
•\tExcellent attention to detail
•\tHave a willingness to go the extra mile and always strive to seek job satisfaction.
•\tEnsuring own personal workspace is kept clean and tidy. The company expects you to respect company property.
•\tRemain up to date with professional knowledge by participating in learning opportunities.
•\tEnsure all Safeguarding and Health & Safety procedures are effectively carried out.
•\tTo comply with the company handbook policies and procedures
•\tTo act at all times to promote equality and diversity ensuring inclusive and integrated services.
•\tTo undertake any other duties appropriate within the broad remit of the role
•\tEnsure any issues concerning quality and customer care are reported to management.
NOTE:
The details contained in this Job Description summarise the main expectations of the role at the date it was prepared. It should be understood that the nature of individual roles will evolve and change. Consequently, the company will expect to review and revise this Job Description from time to time and will consult with the post-holder at the appropriate time.
PERSON SPECIFICATION\t
ESSENTIAL\t
•\tGSCE or Level 2 in Maths and English
•\tUsing own initiative and working as part of a team
•\tWorking in an administrative and/or customer service role
•\tMS Windows 365 inc Word, Excel, Outlook and PowerPoint
•\tWorking to tight deadlines and under pressure\t
•\tDemonstrates problem solving abilities
•\tAbility to be organised and to manage own time effectively
•\tThe ability to develop and maintain strong working relationships and act as a team player
•\tHigh level of accuracy and attention to detail
•\tAbility to learn quickly in a fast-paced environment
•\tAbility to communicate effectively both written and verbally and be able to clearly explain issues to customers and colleagues
•\tWillingness to undertake further development and responsibilities
•\tAn ability to maintain accurate up to date electronic and manual records
•\tExcellent telephone manner
•\tDemonstrates a helpful, polite and confident manner
•\tA competent understanding of how to implement processes and procedures
•\tUnderstanding of the value of diversity
•\tA flexible and adaptable approach and being responsive to the needs of the business and colleagues
•\tSmart professional appearance
•\tProof of right to work in the UK
DESIRABLE
•\tIntermediate level MS Office including Word, Excel
•\tRelevant qualification at undergraduate level or above\t
•\tWorking in a similar role in a work-based learning environment
•\tBe able to independently make decisions whilst under pressure
•\tAbility to support, train and mentor others
•\tKnowledge of CIPS and Apprenticeship programmes
•\tA competent understanding of Safeguarding and Health and Safety
•\tA good understanding of Business Development
•\tFull UK driving licence
•\tUse of own vehicle
•\tEnhanced DBS certificate