We are delighted to be recruiting a Technical Supervisor within Legal Disrepair. You will supervise an experienced and driven team and be responsible for overseeing and monitoring the performance of trades operatives and where applicable any specialist sub-contractors, monitoring closely compliance, performance and client satisfaction.
About the Role
Reporting to the Service Delivery Manager, you will work collaboratively with other colleagues across the business, from the first report through to final post checks to ensure smooth service delivery through the whole process. You'll be responsible for people management of a team, so people management experience is a must – ideally within property maintenance.
Responsibilities include:
* Liaising with the works scheduling team and sub-contractors to ensure accuracy of job information, timely report submissions, suitable allocation of work, and invoicing.
* Carrying out pre and post inspections to ensure a good standard to work.
* Assisting the Service Delivery Manager (SDM) in managing the contractors to ensure excellent service delivery, continually looking for process improvements to improve efficiency, costs, and meet agreed targets.
* Supporting the SDM by providing data, reports and MI (e.g. for quality control and budgetary data).
* Stakeholder and people management: performance monitoring, attend monthly sub-contractor meetings, liaising with internal and external customers such as legal departments, client representatives, local authorities etc.
* Managing the day-to-day administration of the team.
* Attending client/stakeholder panels, consultations, and other meetings.
* Pro-actively engaging with and acting a point of contact for customers, ensuring all queries and complaints are resolved swiftly.
Skills, Qualifications & Experience:
* Trade specific qualification(s) e.g. in plumbing, carpentry, electrical, or a repairs sector common trade.
* Good IT literacy (including MS Office programmes (Microsoft Excel, Word, PowerPoint, Outlook, Teams) and ability to use relevant job management systems (knowledge of accuserv system would be advantageous)
* Specialist knowledge/qualifications/qualifying experience of Legal Disrepair is essential.
* Prior experience in a Supervisory role (ideally within a responsive repairs/minor works environment).
* Strong communication and interpersonal skills with a range of stakeholder (written and verbal).
* Numeracy and analytical skills - an ability to understand data.
* Personal resilience: ability to work under pressure and to meet deadlines.
* Leadership & people management skills.
* Commercial acumen and an appreciation for business cost efficiency.
* A solutions-based approach, positive ‘can do’ attitude, and the ability to motivate others.
* Strong customer focus and ability to use initiative.
* Good attention to detail and accuracy skills.
* Prior management of specialist sub-contractors would be preferred.
* Full clean UK driving licence
About Us:
BD Group was created by the London Borough of Barking & Dagenham to create positive economic, environmental and social change. We are facilities services company, providing a range of services for public and private sector clients currently across London and the Southeast, but with aspirations to broaden our geographies over time. Our mission is to help communities live, work and grow to fulfil their potential through the delivery of safe, high-quality services based on our unique understanding of local needs.
Salary
Starting from £45,(DOE) + benefits
Working arrangement
* Full Time – 36 hours per week
* Location – Dagenham
* Travel - The role will involve travel to sites within and around the London Borough of Barking and Dagenham, as such a full clean UK driving licence is required.
Benefits:
In addition to a competitive salary, our benefits package includes:
❤ Heart Hub rewards, perks & benefits platform!
❤ Private Medical Insurance
❤ Group Life Assurance
❤ Competitive Salaries
❤ Pension Scheme
❤ Paid Holidays from 26 days
❤ Family Friendly Policies making work-life balance achievable
❤ Health & wellbeing support including an Employee Assistance Programme (EAP)
❤ Career development and training
❤ Great offices & local amenities including our Lab Café (with discounts via our BD Serve app)
❤ Free parking @ The Cube
❤ A GREAT TEAM!
To Apply:
If you are keen to be considered for this opportunity to join our dynamic team, please click 'apply' below to submit your CV and outline relevant skills and experience via the application form.