This job is with WPP Production, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
About WPP Production
We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world.
About WPP
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com .
Senior Content Manager
The Retail Content Management organization at WPP Production is responsible for publishing creative assets, experiences, and critical content to our client’s retail applications and platforms across the globe. The Senior Content Manager serves as a strategic publishing lead within the WPP Production Content Management organization, supporting global internal and external communication programs. The ideal candidate will be responsible for the day-to-day distribution and allocation of work across the content management team (publishing) and ensuring delivery excellence during high-visibility launches. They will support with developing and improving process, informs training, education, and serves as a liaison between WPP Production and our client partners.
The Senior CM acts as an operational anchor owning complex publishing workflows, proactively identifying risk, mentoring junior Content Managers, and serving as a first-line escalation point for technical and process challenges.
This is a publishing role and not content creation or marketing strategy
Key responsibilities:
* Own complex publishing workflows across multiple content lines and serve as a subject matter expert (SME) within these workflows
* Balance and ingest work briefs, allocating and distributing across the team and maintaining SLA deliveries to the client
* Lead execution for high-priority launches and multi-region go-lives
* Act as first-line escalation support for publishing, translation, and CMS/LMS issues
* Identify risks early and provide internal and external partners with solutions
* Maintain deep working knowledge of client’s application and platforms and become an expert to support team members with the ability to troubleshoot issues
* Contribute with process improvements documentation, workflow design and provide feedback and opportunities for efficiencies
* Can demonstrate ownership without being reactive
Requirements
* 5+ years’ experience in web production or content management
* 2+ years mentoring or leading team members (formal or informal)
* Deep understanding of enterprise CMS/LMS environments
* Experience managing localization workflows across GEOs
* Strong troubleshooting ability across CMS, translation, and publishing systems
* Demonstrated ability to operate in ambiguous, fast-moving environments
* Experience improving documentation, workflows, or internal tooling
* Proven ability to manage competing priorities under launch deadlines
* Strong cross-functional communication skills and experience working with clients
* Experience partnering with offshore or global teams
Preferred:
* Experience with global product launches
* Experience working across multiple time zones
* Familiarity with HTML, JSON, or CMS source structure
Why work here:
At WPP Production, you’ll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You’ll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPP’s unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment.
Inclusion and Impact
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
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