Client:
Otis College of Art and Design
Location:
Grove Park, 7 Barton Close, Grove Park, LE19 1SJ, Leicester, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
2d011f4a4716
Job Views:
5
Posted:
14.07.2025
Expiry Date:
28.08.2025
Job Description:
Date Posted: 2023-09-11
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, including iconic landmarks like the Eiffel Tower, Empire State Building, Burj Khalifa, and Petronas Twin Towers. We are a diverse global team of 69,000 professionals dedicated to innovation and excellence.
We are seeking a Customer Service Advisor based in Leicester to support our operations. You will be the first point of contact for customers, handling queries related to technical issues, repairs, and breakdowns, and coordinating with engineers and suppliers to resolve issues efficiently.
**What we offer:**
* Top-class, in-house training to develop your skills and knowledge.
* Opportunities for personal and professional growth within a global company.
**Responsibilities:**
* Supporting customers, colleagues, and passengers with various queries.
* Listening to understand customer needs and providing appropriate solutions.
* Resolving complaints with a 'right first time' approach.
* Reacting to breakdowns and coordinating with field engineers.
* Managing parts orders from suppliers.
* Communicating effectively with internal stakeholders.
**Requirements:**
* Strong communication skills, both verbal and written.
* Experience handling high workloads and resolving complaints proactively.
* Excellent customer service skills, ideally from hospitality or retail sectors.
* A 'right first time' mentality to technical issues.
* Proficiency with computer applications and tools.
Otis is committed to safety, ethics, and quality, and offers opportunities for career development, including leadership training and scholarship programs. We value diversity and inclusion and are dedicated to environmental, social, and governance (ESG) principles.
Join Otis and help us #Buildwhatsnext!
Privacy Policy and Terms: Please read our Policy and Terms on our website.
Note: If you do not hold a passport for the country of the vacancy, you may need a work permit. Do not provide bank or payment details when applying. All applications should be submitted via the 'Apply now' button.
Created on 14/07/2025 by TN, United Kingdom
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