JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL are currently recruiting for a part-time Centre Manager to join the team at Northfield Shopping Centre in Birmingham. Primary Purpose To advance and contribute to the development of the asset management strategy and business objectives, and to play the central role in delivery of high and efficient standards of onsite management and care, in maintaining the Centre’s position in the locality as a best in class, desirable, safe and progressive environment for retailers to trade in and customers to shop, visit and work in. Key Responsibilities Continue to improve the quality of the retail environment at the Centre Lead, develop and inspire the Centre Management team Working closely with the Landlord’s marketing consultant to optimise and ensure delivery of the marketing strategy To build and maintain effective relationships with all retailers in the scheme Work with the Centre Team on reporting and benchmarking of retailer performance and turnover within the Centre Undertake Annual Tenant/Occupier Surveys or more frequently as required Create an ambassadorial role in local industry business groups, Local Authority and community/civic stakeholder meetings including representing the Centre at local BIDs meetings and any other relevant association meetings To drive additional income generation via commercialisation activities in conjunction with appointed commercialisation team and optimisation of net operating car park income Assume responsibility for the development and continual refinement of business plans to ensure outstanding business results delivered over time Annual Business Planning and quarterly reporting on performance Review opportunities for cost control and efficiencies Management of contractor/supplier relationships and key staff Overall responsibility for Health & Safety and Environmental Management Key Skills Relevant Management experience gained within a high-profile shopping centre environment Have a strong retail background and understanding and the ability to appreciate different retailers and the challenges they face Be able to demonstrate a broad knowledge and approach to addressing the key business challenges facing both the retail market and the Centre faces in the current environment and potential future trends A proven track record in managing onsite / in-house management teams Experience of managing major CAPEX and service charge projects Demonstrate high degree of Technical competence (via degree or recognised diploma) Demonstrate ability to support change related initiatives and to determine what expertise and resources are required to resolve problems quickly and efficiently A detailed understanding of financial management, profit & loss, and IT skills Ability to communicate at board room level and contribute to identification and evaluation of potential solutions to the problems based on the facts, assessment of risk and awareness of desired business objectives Location: On-site –Birmingham, GBR If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call 44 ( 0 ) 20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. 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