A leading UK bank in Solihull seeks an experienced IT Service Desk Team Leader to champion a culture of service excellence and manage a team focused on customer satisfaction. This role encompasses managing ticket queues, prioritizing high priority incidents, and fostering employee development. With flexibility in working hours, employees work hybrid with three days in-office. The bank offers generous benefits, including a holiday allowance that increases with tenure and opportunities for professional growth. #J-18808-Ljbffr