Join Our Clients Customer Service Team – Multiple Roles Locations : Across Regional UK Sites | Full-time - Grangemouth
Salary Range : £22,000 – £26,000 + Paid Overtime + Comprehensive Benefits + Career Development
At a time when meaningful work and long-term career prospects matter more than ever, our client is proud to offer opportunities for individuals at every stage of their customer service journey. Our client believes that great customer service begins with great people—and that’s why they’re investing in talent at all levels. Our roles span from entry-level to senior positions, each offering structured support, room to grow, and the chance to make a real difference to both customers and colleagues.
This is more than just a customer service / call centre job. It’s a stepping stone to a rewarding career in a supportive, high-performing environment. Being the first point of contact for customers via phone, email, or digital platforms
Handling queries about orders, deliveries, billing, product updates, and service requests
Supporting teammates, sharing knowledge, and contributing to a positive team culture
Identifying opportunities for service improvements or process enhancements
Participating in quality reviews, coaching sessions, or team initiatives
Every team member plays a part in delivering reliable, thoughtful support that truly makes a difference.
Passionate about helping others and solving problems
Comfortable using digital systems and handling real-time queries
Experienced in customer-facing roles—whether in contact centres, customer service centres, retail, hospitality, call centres, or similar
Whether you’re applying for your first service role or bringing years of experience to the table, what matters most is your mindset and motivation.
Competitive salaries starting from £24,000 up to £26,000
Paid overtime and flexible shift patterns
Hybrid working options after probation based on performance
A clear pathway for career progression, including leadership training and mentoring
Recognition for your contributions and a voice in how they improve their service
We’re helping to build something special—a team of customer service professionals who care deeply, work collaboratively, and are proud of what they do. No matter where you are in your customer service career journey, there’s a place for you here.