Receptionist and Behaviour Administrator
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About Us
As part of Harris, you will join a community of staff dedicated to transforming education in London. With regular progression opportunities and outstanding CPD for support staff, there will be a wealth of opportunities for you to grow your career, whether at Harris Academy Peckham, in one of our other 50 academies, or in our central team. Our aim is to help you achieve your ambitions more quickly.
Why work at Harris Academy Peckham?
* A place where all flourish, all feel valued and where achievement is the key to success.
* An opportunity to join an ambitious academy at the heart of the local community, working with experienced and inspirational leaders towards an outstanding future.
* The combination of the traditional values of good manners, strong discipline and respect with excellent teaching.
* Generous Harris benefits package and excellent opportunities for personal and professional development.
Summary
We are seeking a Receptionist and Behaviour Administrator to provide a full receptionist service to the Academy Office and manage the administrative organisation of the behaviour module within our MIS.
Main Areas of Responsibility
Your Responsibilities Will Include
* Delivering a professional reception service for visitors, staff and pupils
* Communicating with parents, carers and external bodies
* Managing telephone calls, enquiries and visitors at the Front Office
* Ensuring visitors comply with safeguarding procedures
* Handling correspondence and emails
* Supporting attendance processes and updating BromCom
* Completing administrative tasks using Word, Excel and PowerPoint
* Filing student records and processing school forms
* Assisting with photocopying and reprographics
* Acting as a First Aider (training provided)
* Providing hospitality and escorting visitors
* Supporting the Principal and Principal’s PA with daily office operations
* Recording and monitoring behaviour data accurately
* Communicating with staff, parents and governors to implement policy
* Analysing reports and Academy Support Plans
* Training clerical staff when required
* Producing half-termly behaviour analysis reports
* Maintaining behaviour records and liaising with colleagues and agencies
* Preparing reports for senior management
* Coordinating detention and IER data and analysing trends
* Ensuring compliance with statutory reporting requirements
Qualifications & Experience
* Qualifications to GCSE level or equivalent
* Competence in the use of Microsoft Office packages
* Proficiency in the use of computers and databases
* Previous experience in an administrative or front office/reception role
* Demonstrable customer service experience
* Good level of interpersonal and communication skills, with a good standard of written and spoken English
* Excellent organisational and time management skills, with the ability to prioritise tasks appropriately
* Commitment to delivering excellent level of professional customer service
* Ability to remain calm and deal with challenging callers or visitors in an appropriate manner
* High level of attention to detail and accuracy of work
* Ability to work effectively as part of a team
* Ability to be resourceful and proactive, in particular where unexpected issues arise
* Ability to work effectively with people across a wide range of levels and responsibilities
* Ability to maintain confidentiality; having tact and diplomacy where necessary
Professional Development & Benefits
Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.
In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more about our benefits on our website.
Safeguarding Notice
The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.
Equal Opportunities
The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
Next Steps
If you have any questions about this opportunity, please send us an email, or call to arrange a conversation.
Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process.
We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.
Senior Details
Seniority Level: Entry level
Employment Type: Full-time
Job Function: Administrative
Industries: Administrative and Support Services
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