Mobile IT Support Engineer
Location: Exeter, South Devon. Salary: Competitive + Benefits.
Role
* Act as the customer‑facing representative of the IT support service, delivering a first‑class experience.
* Provide on‑site technical support to users, ensuring issues are resolved quickly and effectively.
* Collaborate with the service desk team to meet SLA targets and escalates issues when required.
* Troubleshoot a variety of IT issues, keeping customers updated throughout the process.
* Support a wide range of IT equipment including laptops, tablets, AV equipment and networking.
* The role will suit someone based around Derby/Burton‑on‑Trent, ideally located between the M1 and M6 for travel efficiency.
Qualifications
* Excellent customer focus, communication and problem‑solving skills.
* Strong time management and ability to prioritise workloads.
* Technical knowledge equivalent to CompTIA A+ (or similar experience).
* Hands‑on experience with:
o Desktop & mobile devices (Windows, Chromebooks, tablets)
o Peripherals (printers, scanners, interactive AV equipment)
o Wired and wireless networking basics
o Microsoft 365 and/or Google Workspace
o Imaging and deployment tools (Microsoft/Apple devices)
* Knowledge of ITIL methodology and ticketing systems (e.g. ServiceNow) is advantageous.
What's on Offer
* Competitive salary
* Private medical healthcare, life assurance & pension scheme
* Options to buy additional annual leave, dental plan, cycle‑to‑work scheme & more
* Performance‑related bonus (role dependent)
* Career progression and professional development opportunities
Application Requirements
* Your CV must have your address and postcode.
* You must have your correct phone number and email address so we can contact you ASAP regarding your application.
* For confidentiality purposes, please remove any reference contact phone number(s) and email address details from your CV.
All our roles are UK based.
Job Details
* Seniority level: Associate
* Employment type: Full‑time
* Job function: Information Technology
* Industry: Technology, Information and Media, Technology, Information and Internet, and Data Infrastructure and Analytics
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