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Customer service administrator

Doncaster
Omega Plc
Customer service administrator
Posted: 17 July
Offer description

Omega is the leading manufacturer and supplier of high-quality kitchens to the new-build contract developer market across the UK.

Within our purpose-built state-of-the-art head office based in Thorne, Doncaster, we have a 400,000sq ft plant comprising of our manufacturing, warehousing and office facilities. A recent investment of £20m set us up for continued growth into the future, introducing a new warehouse, re-mapping the assembly route and investing in our people.

We have 5 core brands which are Novus, Sheraton, Mackintosh, Chippendale and English Rose. We manufacture a made to order true rigid kitchen which is glue and dowel, along with a ready to assemble option for our customers.

We continually invest in NPD, the most recent new range introduction in 2023 saw the launch of Novus, representing Omega's commitment to innovative solutions with a focus on a handleless system and a sleek minimalist design for contemporary kitchens. We have invested in further NPD in 2024 to ensure we are offering the latest trends to our customers.

Key Responsibilities:

* Provide fast, efficient, and professional support to customers and Area Sales Managers.
* Accurately process orders and quotes across various platforms.
* Handle customer complaints with empathy and efficiency.
* Collaborate with internal departments to resolve issues and improve service.
* Promote our products and services, including web ordering systems and marketing campaigns.
* Follow up with customers post-delivery to gather feedback and ensure satisfaction.

Why Join Us?:

At Omega PLC, we're committed to putting the customer first and getting it right the first time. You'll be part of a supportive team that values continuous improvement, collaboration, delivering results.

Interested?:

Applicants should submit a written application, outlining their relevant experience and explaining why they are suited to the role, to jobs@omegaplc.co.uk

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