We are looking for 2x Housing Officers to deliver frontline housing management services to our clients general needs and leasehold customers.
Location - Somerset/Yeovil/Bristol
Contract - 6 weeks with extensions
Salary - £35k per annum inclusive of car allowance
Remote working with travel across the locations mentioned.
Must be able to drive and have own car as some travel is included around Somerset, Yeovil & Bristol, will be attending court and carrying out inspections etc
Job role
Embracing a digital service offer to enhance a multi-channel approach and be an advocate for innovative digital solutions that offer flexible, effective solutions for customers To contribute to a specialism based on customer demand, business needs and matching skills and interests. To provide excellent customer service, delivering services with our customers at the heart supported by your own commitment to learning and development
Knowledge / Skills / Experience required:
Experience as a housing officer
Able to drive and own vehicle
Experience of safeguarding and managing cases involving people who may have a range of specialist and complex needs
Commitment to innovation, quality, customer service and value for money
High level of communication skills demonstrating an ability to positively influence and negotiate outcomes
Skills in adopting new digital solutions and innovations and experience of delivering change
Experience of partnership working to meet the needs of customers, handling complex multi-agency relationships
Ability to think 'beyond process' to find innovative solutions for customers