Overview
Looking for Wealth Management specialists with a specialism in "Ops Control" roles. Reach out if you can conduct root cause analysis of operational issues and then implement top level operational controls and process improvements. Understand wealth products (SIPP, ISA, GIA's etc.) and have experience managing internal stakeholders (Front Office, Risk, Compliance) in relation to incident management within Wealth Management.
OPERATIONS CONTROL - WEALTH MANAGEMENT
Keywords: Operations, Wealth Management, Incident Resolution, Risk Management
Our client is a leading wealth management firm, recognised for investment performance and client service. They are seeking an Incident Resolution Lead to join their London team. This role offers a competitive salary of £75,000 and the opportunity to work in a company that values diversity, ambition, and rewards high performance. The successful candidate will be responsible for implementing and overseeing incident management within the front office, ensuring disruptions to business operations are identified, recorded, and resolved efficiently.
What you’ll do
* Monitor and respond to front office incidents reported by users, systems, or automated tools.
* Lead the resolution process for front office incidents.
* Collaborate with front office teams and other internal stakeholders to manage and resolve incidents.
* Follow established incident management procedures and best practices.
* Maintain clear communication with stakeholders during incidents.
* Utilise Governance, Risk and Compliance (GRC) Tools to document progress and manage risks.
* Conduct post-incident reviews to identify root causes and implement corrective actions.
* Ensure all incidents are properly documented.
* Identify opportunities for process improvements within all areas of the business.
* Provide training and guidance to front office staff on incident management processes.
What you bring
* Experience in incident management or a similar oversight or risk role within the wealth or asset management sector.
* Knowledge of investment product types managed by investment management firms.
* Familiarity with risk management tools such as RiskSmart, aCCelerate, Metricstream or Archer.
* Proven ability to manage and resolve incidents effectively.
* Analytical approach to problem solving.
* Excellent verbal and written communication skills.
* Ability to lead and motivate others during high-pressure situations.
* Demonstrable organisational skills.
What sets this company apart
Our client is a leading wealth management firm that values diversity, ambition, and rewards high performance. They offer fulfilling careers in an inclusive culture that values different ways of working. Employees are required to be in the office three days a week, with flexibility to work from home on the other two days. They are committed to promoting equal employment opportunities and positively encourage applications regardless of race, religion or belief, sexuality, age, disability, gender, gender identity, marital status or pregnancy and maternity.
What’s next
Ready for a rewarding challenge in wealth management? Apply now!
Apply today by clicking on the link!
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
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