Part Time Call Centre Representative Redditch NMW + Bonus (£25k OTE for 25hours per week) Monday to Friday 9.30am - 2.30pm We’re looking for a confident, motivated, and customer-focused Part Time Call Centre Representative to join our client’s team on a permanent basis. In this role, you’ll play a crucial part in generating high-quality appointments for Sales Advisers and building strong relationships with both prospective and existing customers. What You’ll Do: * Handle inbound and outbound calls to generate qualified appointments. * Follow up on leads from various sources including online enquiries, coupon responses, and our lead database. * Maximise appointment conversion rates through effective communication and persuasive techniques. * Accurately log information into our CRM and ensure brochures and materials are sent promptly. * Meet and exceed Key Performance Indicators (KPIs) set by the Call Centre Manager. What We’re Looking For: Skills & Experience * Strong communication and sales skills with the ability to build rapport quickly. * Ability to identify customer needs and handle objections confidently. * Previous experience in a call centre or sales environment is desirable. * Competent in using CRM systems and accurate data entry. * Excellent customer service focus. Personal Attributes * Self-motivated with a positive attitu...