About The Role
Practice Plus Group MSK & Spinal Service, Lincolnshire needs a full-time Administrator (37.5 hours a week, Monday to Friday 9am–5pm) based in North Hykeham, Lincoln.
What you’ll be doing
* Ensure data confidentiality is maintained at all times
* Contact patients within scheduled times to book their appointments
* Ensure all relevant information regarding their appointment is sent to patients
* Update patient administration electronic records to reflect patient contact
* Answer the telephone and deal with patient or customer queries
* Monitor and clear administration task lists to ensure the service meets its performance targets
* Answer email queries from external customers or colleagues
* Direct patient discharges to the appropriate service
* Contribute to the team objective of meeting all Key Performance Indicators (KPIs)
* Maintain health-and-safety and cleanliness standards in the office
* Prepare and transport outgoing post daily (on-site at Business Park)
* Maintain compliance with mandatory training
* Provide any other administrative support tasks as required
What we’ll look for in you
* Previous administration experience in a similar setting
* Competent data entry ability
* Sound knowledge and understanding of IT and software packages (Word / Excel)
* Excellent written and phone communication skills
* Ability to prioritise and work on own initiative
What you can expect in return
* Salary of £24,804 per annum
* Working 37.5 hours per week
* Extensive range of wellbeing and lifestyle benefits
* Friendly and supportive team
* Support to grow in your role and continue professional development
* 25 days holiday, increasing with service up to 28 days plus bank holidays
At Practice Plus Group, we actively promote diversity and equal opportunities.
Applicants must have the right to work in the UK. We are unable to provide sponsorship.
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