Benefits
* 25 days holiday FTE, increasing with length of service up to a maximum of 30 days
* Celebration leave
* Option to purchase additional annual leave (up to 10 days per annum)
* Employee Assistance Program with Health Assured
* 50% discount on nursery fees
* Day camps discounts: 1 week free and 1 week at 50% per child per annum
* Campsite and activities discounts at YMCA Fairthorne Manor
* Cycle to work scheme
Job Purpose
This role will provide a warm welcome to all our families accessing YMCA Andover, both in person and over the telephone as well as provide administrative support to the nursery.
Main Duties & Responsibilities
* Welcome everyone contacting YMCA Andover using a friendly and helpful approach and manage enquiries. Document conversations as required to allow further action
* Promote the nursery using social media, relationships with partners and through the production and distribution of posters, emails and newsletters
* Manage enquiries for parents wanting a nursery place, sending out information packs, organising viewings, tracking progress of enquiries, booking settling visits and inputting new nursery registration forms onto Connect, our nursery software system
* File and maintain children’s records, including accident records
* Support the administration of HR processes, including booking staff interviews, completing recruitment paperwork and filing training and other staff records
* Assist in nursery rooms when required and cover lunch times
* Engage local residents and stakeholders in the YMCA
* In partnership with other colleagues, develop a programme to engage the local community and raise awareness of our local setting and services
Personal Attributes
* A genuine enthusiasm for the work of the organisation
* Ability and willingness to relate positively to members of the community, local stakeholders, staff and external partners
* Good communication skills, both verbally and in written format
* Punctual and reliable with sound organisational and planning skills
* Ability to use initiative
* Ability to maintain confidentiality at all times
* Confidence in managing situations of conflict/difficult customers
Qualifications & Experience
* Experience of reception or front of house duties
* Minimum of 2 years experience in performing administrative tasks in a busy customer facing role
* Excellent IT skills, including applications such as Word, Powerpoint, Excel, Outlook and database applications
Disclosures & Equal Opportunities
Successful applicant will be required to undertake an Enhanced Disclosure via Disclosure and Barring Service.
We are an equal opportunities charity with commitment to diversity, equality and inclusion in the workplace. A copy of this policy will be made available on request.
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