IMH are seeking an experienced and highly organised Call Scheduler / Customer Service Advisor to join our client’s busy Housing Team at Reading.
This is an office-based role plays a key part in the smooth running of the repairs and maintenance service — ensuring that residents receive a prompt, professional, and high-quality experience.
As a Call Scheduler, you’ll:
* Schedule and coordinate repair works efficiently
* Provide vital administrative and technical support to the housing repairs team
* Maintain accurate records and manage information systems
* Communicate with tenants, contractors, and colleagues to keep everything running seamlessly
About You:
Strong administrative experience within housing, repairs, or maintenance
A solid understanding of the repairs process (emergency, urgent, and routine works)
Excellent communication and customer service skills
Strong IT skills, including proficiency in Excel and housing management systems
Outstanding attention to detail and organisational ability
Hours and Pay
Monday - Friday 37 hours per week
Pay dependant on experience, £14.59 - £18.31 per hour
This is an office-based position (5 days per week) at Bennet Road, Reading — perfect for someone who thrives in a fast-paced, customer-focused environment and enjoys being the vital link between teams and tenants.
If you’re proactive, organised, and ready to make a real impact in the housing sector — we’d love to hear from you!
Please apply with your updated CV or call (phone number removed)