We are seeking a Confident and reliable Duty Manager to oversee the day-to-day running of a busy sports bar. You will be responsible for ensuring excellent customer service, managing staff during shifts, maintaining operational standards, and creating a lively, welcoming atmosphere—especially during peak times and sporting events. Key Responsibilities Operations & Service · Oversee smooth day-to-day operations of the sports bar during your shift · Ensure high standards of customer service are consistently delivered · Handle customer enquiries, feedback, and complaints professionally · Monitor cleanliness, organisation, and presentation of the bar and seating areas · Ensure all health & safety and licensing regulations are followed Team Leadership · Supervise and support bar staff, servers, and floor team during shifts · Delegate tasks and ensure team performance meets service standards · Assist with staff training and onboarding where required · Lead by example to maintain a positive team environment Sales & Performance · Drive sales through upselling, promotions, and event nights · Support the delivery of key sporting events and themed promotions · Monitor cash handling, tills, and end-of-shift reconciliation · Help achieve revenue targets and control wastage Stock & Compliance · Assist with stock control, ordering, and inventory checks · Ensure proper storage and rotation of stock · Maintain compliance with licensing laws and age verification policies · Report any maintenance or operational issues promptly Key Skills Required · Previous experience in hospitality, preferably in a bar or sports venue · Experience in a supervisory or team leader role · Strong leadership and communication skills · Ability to work in a fast-paced, high-pressure environment · Excellent customer service skills · Good knowledge of sports events (preferred but not essential) · Cash handling and basic administrative skills Qualifications · Relevant hospitality experience essential · Personal Licence (desirable but not essential) · Must be eligible to work in the UK · Flexibility to work evenings, weekends, holidays, and major sporting event