This is a Permanent, Full Time vacancy that will close in 21 days at 23:59 BST .
The Vacancy
The Team leader will be responsible managing a team of Client Pension Administrators whose collective goal is to process the bureaus client’s pension administration, ensuring all deadlines are meet while maintaining the departments quality KPI’s.
The Team leader will also be responsible for taking on new clients, scheduling the team’s workload while delivering excellent customer service for all clients.
Main Responsibilities:
Department Duties:
Build, develop and motivate your team through outstanding leadership, inspiring individuals to maximize their performance while dealing honestly with poor performance
Regularly coach individual team members and set PDP’s to help in areas where performance improvement has been identified
Manage daily/weekly/monthly KPIs
Monitor team and individual productivity to ensure that service level agreements (SLAs) are maintained
Be responsible for authorising team holiday requests and logging team sickness
First line of response in dealing with team members’ queries
Ensure that the agreed quality targets are being met
Be involved in the recruitment process for all new team members
Promote team building and form good relationships with other areas of the business
Conduct performance reviews and sets objectives that tie in with the departmental goals
Manage time effectively and meet agreed deadlines
Show excellent commercial awareness and understand all the aspects of the pension administration
Act as point of escalation for team concerns/customer complaints/issues to be fed back to the Senior Bureau Manager/ Bureau Manager
Produce management reports to show performance of departmental KPIs
Ensure monthly capacity and schedules are adhered to
Pension Duties:
Ensure yours, and your team members, client pensions are processed accurately and on time
Obtain access to the Teacher’s Pensions Suspense List and review against the teams KPIs and Skills Matrix
Dealing with any client pension questions or queries
Identify opportunities for administrative improvements for the Teacher’s Pension Scheme
Support the team’s knowledge and training on MCR submissions/Errors
Ensure you are up to date with Pension legislation and any new policies introduced by the government
Internal communication of administration strategy updates regarding the Teacher’s Pension Scheme
Have a strong understanding of the business/customer MCR onboarding timeline
Have a basic knowledge of Payroll systems and Integration modules
Feedback any ideas on how we can improve our product, procedures and processes
Ensure the Company meet the highest standard of client service
You may also be required, at times, to carry out other tasks or duties appropriate to your grade at the request of the line manager or another senior manager
Key Relationships:
IRIS Customers
Pension Colleagues
Payroll Colleagues
Internal IRIS Stakeholders
Knowledge/Experience:
Minimum of 3 to 5 years of pension administration experience
Knowledge of pension legislation
Pension reconciliations
Proven customer service skills while maintaining a confidential work environment
Proficient in Excel, Word and Outlook
Have knowledge of computer based payroll packages
Be highly numerate and able to work to a high degree of accuracy
Good communication skills (written and oral) with a strong customer focus
A committed team player, detail oriented and an effective communicator
Flexible personal style to work with diverse personalities. Professional, yet personable demeanour
Ability to effectively communicate information to employees and management
Pension Administration
Pension Legislation
Interpersonal Awareness
Teamwork
Drive for Achievement
Resilience
Initiative
Planning & Organising
About IRIS
As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.
Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.
It’s vital these mission-critical functions work first time, every time.
That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.
IRIS is a company built on hiring the best people; our people are our greatest assets.
They enable us to be the innovative, market-leading, and high-performing company that we are today.
We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.
These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.
IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.
This is why we work to create an environment where employees feel like they are part of a team.
We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:
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