Overview
VACANCY
We are recruiting to fill a position to revert to a seven-day operation. This is a Sunday position. Training takes 6 to 8 weeks, Monday to Saturday, over a period of mutually agreed days to suit the candidate. The training rate of pay is £12.40 per hour. Any overtime attracts the day rate of pay appropriate for the day worked. The full rate of pay is dependent upon experience and ability to complete the training meeting the minimum standards required.
Role
Part Time Post, 1 day / 8 hours per week at Oakham train station with option of overtime to cover holidays at this seven day a week operation.
Skills Advantage: IT Skills, Sales, and Customer Service Experience
Key tasks and responsibilities
* Selling travel tickets, travel products; and dealing with customer enquiries. Ensuring that customers are greeted and their queries answered in a timely and satisfactory manner, face to face as well as over the telephone.
* Have an ability to work without permanent supervision.
* Collect cash from automatic ticket machines, provide supervision of car park and issuing penalty notices as and when required.
* The ability to work at other L&MS Rail branches, providing cover, when necessary, upon request from a manager would be an advantage. Working both indoors and outdoors, whilst fulfilling the duties of the post.
* Provide customers with timetables, brochures & publications in relation to travel products and be knowledgeable of the content of such printed matter.
* Liaising with travel partners, tour operators, and hotels, to manage bookings, schedules & promotions.
* Provide excellent customer service with a view to retaining and expanding the existing customer base of the company.
* Assisting the Station Managers in ensuring that the branch operates smoothly, and targets are met. Ordering sales literature, stationery & disposables to ensure the efficient running of the branch.
* Helping to promote and market the business, including sometimes away from the branch location.
* Cash handling, key holding, data entry & retrieval; and any other tasks relating to the branch and its function.
* Attending staff meetings, seminars, and training relevant to company procedures, customer care or to the travel industry.
* Following company & legislative directives for ensuring Health & Safety within the workplace.
* Ensure the site is clean, collecting general litter, clearing snow from platforms and entrances as well as scatter grit/salt as and when required.
Salary and benefits
Attractive salary available; level will vary dependent upon experience. Monthly pay - Mileage allowance for working at other stations – Pension enrolment is encouraged.
How to apply
Applicants should forward their CV to: - careers@lancashiremidlands-stations.com
Or, hand in your CV at Oakham, Mansfield or Newark Castle ticket offices in a sealed envelope.
Closing date: 25th November 2025
Additional notes
Please Note: This post requires a starting time of 11:45 hrs
L&MS Rail is a trading name of Lancashire & Midlands Stations Limited. Registered Office: Pegasus House, Manchester, M23 9GF. (Registered in England and Wales No. GB 8768162. VAT No. GB 347777352)
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