We are seeking a proactive, organised, and client-focused Assistant Office Administrator to join our team. This role is central to the operation of our property portfolio, supporting activities across sales, lettings, and property management. You'll be a key liaison between landlords, tenants, buyers, vendors, contractors, and internal teams, ensuring excellent service delivery at every stage of the property lifecycle.
* Assist with the marketing of properties, including online listings, brochures, and photography coordination.
* Handle enquiries, arrange viewings, and support agents with sales and lettings progression.
* Liaise with vendors, buyers, landlords, and tenants throughout the transaction process.
* Prepare tenancy agreements, sales memorandums, and relevant documentation.
* Support referencing and compliance processes (e.g., Right to Rent, AML checks, etc.).
Property Management:
* Act as the first point of contact for tenants and landlords regarding maintenance and tenancy issues.
* Coordinate maintenance and repair works with contractors, ensuring timely resolution and quality standards.
* Conduct periodic property inspections and report findings.
* Manage rent increases and deposit returns.
* Ensure all properties comply with relevant legal requirements (e.g., gas safety, EICR, EPC).
Administrative & Operational:
* Maintain accurate records and update property management systems
* Track key dates and deadlines (e.g., tenancy expiries, compliance checks).
Skills & Experience:
* Previous experience in residential property sales, lettings, or management is essential.
* Strong organisational and multitasking abilities.
* Excellent verbal and written communication skills.
* Proficient in Microsoft Office and property management software (e.g., JUPIX).
* Familiarity with UK property legislation and compliance (e.g., Tenancy Act, HMO regulations).
* A customer-centric mindset with the ability to handle difficult situations calmly and professionally.
Qualifications:
* Full UK driving licence is essential
What We Offer:
* Commission
* Ongoing training and career development opportunities.
* Friendly and supportive team environment.
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