Overview
A Practice Manager oversees the smooth daily running of a healthcare practice, ensuring high-quality patient care and efficient operations. They manage staff, budgets, compliance, and administration, while supporting clinical teams and improving patient experience. Strong leadership, organisation, and communication skills are essential for success in this fast-paced role.
Responsibilities
* Work collaboratively with the GP Partners and Operational Manager to oversee the day-to-day running of the practice
* Support strategic and operational management of practice services
* Support staff management, recruitment, induction, appraisals, and HR processes
* Ensure compliance with NHS Wales, Health Board, contractual, HIW, GDPR, and regulatory requirements
* Coordinate clinical and administrative rotas, ensuring safe and efficient staffing levels
* Support planning and coordination of GP and nursing clinics
* Maintain high standards of patient care, patient safety, and service delivery
* Liaise with external organisations including Hywel Dda University Health Board, Cluster Network colleagues, community services, universities, and other stakeholders
* Support quality improvement initiatives, Enhanced Services, QOF delivery, audits, and practice development
* Work confidently with EMIS Web and support the effective use of digital systems and workflows
* Coordinate and oversee medical student placements.
* Oversee significant event reporting, complaints management, safeguarding processes, and incident handling in line with NHS Wales guidance
* Support implementation of Welsh Government and Health Board primary care initiatives
* Ensure policies, protocols, and risk assessments are maintained and regularly reviewed
* Coordinate infection prevention and control, health and safety, and business continuity arrangements
* Attend meetings where required
About the Practice
Coalbrook Surgery is in the village of Pontyberem, equidistant from the towns of Carmarthen and Llanelli and is part of the Amman Gwendraeth Cluster. It is a well established, friendly Practice, currently consisting of 3 GP Partners who are supported by an excellent nursing team and an enthusiastic, competent administrative team.
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