HGV Service Advisor Location: Heathrow Area
Salary: £29,000 £32,000 + Bonus up to £3,000
An exciting opportunity has arisen to join a well-established, family-run commercial vehicle dealership due to internal promotion. We are looking for an experienced and customer-focused HGV Service Advisor to join our busy, friendly team at our Heathrow site.
This is a fantastic opportunity to build your career within a supportive business representing leading commercial vehicle brands. No two days are the same, and you will play a key role in ensuring our customers receive exceptional service throughout their time with us.
What youll be doing: Act as the main point of contact for customers throughout the service and repair process
Prepare jobs accurately, ensuring all customer concerns and vehicle details are captured
Inform customers of recall campaigns and arrange relevant work
Clarify repair types including Retail, Fleet, and Warranty
Obtain customer authorisations, order numbers and manage credit approvals
Promote additional repairs or services where appropriate
Provide excellent face-to-face and telephone customer service
Carry out daily progress updates with customers
Follow up on missed appointments and keep Work in Progress (WIP) on track
Update VOR status on manufacturer platforms
Raise invoices and cost completed work
Carry out post-workshop follow-up calls
Manage walk-in bookings and maintain accurate service records
Ensure parts are ordered once authority is received
Maintain a professional and welcoming customer reception area
Support with subcontracted work arrangements
Work closely with workshop and parts teams to maximise schedule capacity
What were looking for: Strong attention to detail
Excellent communication skills
Confident customer service approach
Organised with strong administration skills
Able to work in a fast-paced environment
Proactive problem-solver with the ability to multitask
Technical or workshop understanding is an advantage
Able to build rapport and work well as part of a team
Automotive experience preferred (HGV or Light Commercial ideal)
Hours: 40 hours per week, Monday to Friday, on rotating shifts:
5.30am 2.30pm
8.00am 5.00pm
10.00am 7.00pm
(1-hour unpaid break)
Plus 1 in 3 Saturday mornings, 7.00am 12.00pm (paid at 1.5x overtime rate)
What we offer: 30 days holiday including Bank Holidays
Additional loyalty leave (3, 5, 7, 10 years)
Holiday purchase scheme
Statutory pension
Free Class IV MOT annually
Mental Health First Aiders
£1,500 referral bonus for technician hires
Enhanced paternity pay (full 2 weeks)
Personal accident scheme
Corporate uniform
Cycle to work scheme
Ongoing manufacturer training and clear career progression
Welcoming, family-run environment with long-standing staff
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