Overview
The New Homes Sales Advisor plays a key role in delivering a best-in-class customer experience and driving sales across new-build developments. Acting as the primary point of contact for prospective buyers, you will guide customers through every stage of the sales journey—ensuring a smooth, professional, and engaging process from first enquiry to legal completion.
Key Responsibilities
Customer Engagement & Sales
* Welcome prospective buyers, qualify enquiries, and conduct professional tours of show homes and developments.
* Present product features, available plots, pricing, incentives, and the overall benefits of buying a new-build home.
* Manage the full reservation process, ensuring compliance with company and industry guidelines.
* Achieve sales targets while maintaining exceptional customer satisfaction levels.
Customer Journey Management
* Provide clear, consistent communication to customers from reservation through to completion.
* Liaise with solicitors, mortgage advisors, and internal teams to support buyers throughout their purchase.
* Conduct home demonstrations and assist with key handovers to ensure a positive move-in experience.
Site & Presentation Standards
* Maintain the marketing suite, show homes, and surrounding areas to the highest standards at all times.
* Ensure marketing materials, plot information, and displays remain accurate and up to date.
Administration & Reporting
* Accurately update CRM systems, sales documentation, and weekly reports.
* Monitor and record customer feedback and assist management in identifying improvement opportunities.
* Stay informed on competitor activity and local market trends.
Skills & Experience
* Previous experience in new homes sales, property sales, or a customer-facing, target-driven environment.
* Excellent communication, presentation, and negotiation skills.
* Strong organisational ability with a high level of accuracy and attention to detail.
* Comfortable using CRM software, Microsoft Office, and digital sales systems.
* Ability to work independently and proactively while contributing to wider team success.
* Willingness to work weekends and bank holidays as required.
Personal Attributes
* Professional, confident, and engaging with a passion for exceptional customer service.
* Friendly and approachable with the ability to build trust quickly.
* Target-driven, ambitious, and resilient.
* Positive attitude with strong problem-solving skills.