Head of Information Technology Operations
Direct message the job poster from Delaney & Bourton
Role Overview
Head of IT Operations (IT Ops, Services, Cyber) reporting to board level for an ambitious B2C led organisation with a superb brand. The role is newly created to lead and mature the IT infrastructure, operations, service management and information security across a multi‑million brand serving thousands of customers in the UK.
Responsibilities
* Develop and execute the IT operations strategy aligned with business objectives.
* Lead and mentor IT operations teams including infrastructure, service desk, network, cyber security and cloud operations (approximately 7 direct reports).
* Develop and maintain an information security strategy to ensure the security of systems and data.
* Ensure systems are secure and compliant with GDPR, PCI DSS, Cyber Essentials / +, ISO 27001 and other relevant regulations.
* Oversee the design, implementation and maintenance of on‑premises and cloud IT infrastructure.
* Ensure high availability, performance and scalability of systems and networks.
* Deliver a cloud‑first model, driving efficient use of cloud capabilities wherever possible.
* Manage service management, vendor management and technology resilience initiatives.
Qualifications and Experience
* Demonstrable experience leading a technology function through significant modernisation with a strong understanding of ITSM, infrastructure and operations.
* Background in IT infrastructure / service management at a leadership level.
* Experience delivering IT services and operations to a multi‑site, complex organisation.
Working Arrangements
Hybrid working model with occasional travel. Commutable from Stratford‑upon‑Avon, Cotswolds, Gloucester, Evesham, Solihull, Coventry, Birmingham and surrounding areas.
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