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Technical support engineer

Newcastle Upon Tyne (Tyne and Wear)
Technical support engineer
£30,000 - £40,000 a year
Posted: 11h ago
Offer description

Technical Support Engineer – Azure, M365, EUC, Security We’re working closely with a dynamic and well-established technology provider in Newcastle as they continue to expand their technical team. They’re looking for a talented and motivated Technical Support Engineer with a strong grounding across Microsoft cloud technologies, endpoint support, and IT security. This is a brilliant opportunity for someone with 3 years of experience in technical support who’s looking to deepen their knowledge, work with a modern tech stack, and get involved in a wide range of client environments. You’ll be working as part of a collaborative, forward-thinking team that values initiative, knowledge-sharing, and continuous improvement. What You’ll Be Doing: * Provide expert 2nd/3rd line technical support across Azure, Microsoft 365, Endpoint/Intune, and security solutions. * Act as a trusted advisor to users and clients, resolving issues efficiently and confidently. * Own incidents through to resolution, working across a broad portfolio of users and technical environments. * Contribute to internal process improvement, documentation, and knowledge sharing. * Support new technology rollouts, onboarding, and solution deployment alongside senior engineers. * Keep security, performance, and user experience top of mind across all support interactions. What You’ll Bring: * 3 years’ experience in a technical support or service desk environment (MSP experience is a plus). * Hands-on skills with Microsoft 365 (Exchange, Teams, SharePoint), Azure AD, Intune, and Autopilot. * Solid understanding of endpoint support, networking fundamentals, and IT security (MFA, AV, compliance tools). * Confident working with end users, with excellent troubleshooting and communication skills. * Experience using ITSM tools and following best-practice ticketing processes. * A proactive mindset – someone who’s always looking for better ways to solve problems. Why This Role? * Be part of a growing business with a genuine focus on career development and internal progression. * Exposure to a broad client base and evolving tech landscape – every day is different. * Work with a supportive and friendly team who invest in learning and mentorship. * Hybrid working model with flexibility to balance office collaboration and remote autonomy. * Great leadership, clear progression routes, and the ability to shape your role over time. Sound like your next step? If you're ready to join a fast-moving company that values your skills and supports your growth, get in touch today to learn more – all conversations are treated confidentially

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