Summary If you would like to gain a good, all-round knowledge of working in an office environment where no two days are the same then this is for you. You will learn how to relate to customers on the telephone, in person and by letter or email. Wage £14,722.50 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Customer service practitioner (level 2) Hours Monday to Friday 9am – 5.30pm, with a 1 hour lunch break 37 hours 30 minutes a week Start date Tuesday 6 January 2026 Duration 1 year Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work As an apprentice, you will get hands-on experience and gain new skills whilst working alongside experienced staff. Duties will include; Typing of property inventories Producing tenancy agreements Dealing with post from the office Answering the telephone Photocopying and filing Where you'll work 80 STATION ROAD CLACTON ON SEA CO15 1SP Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider COLCHESTER INSTITUTE Training course Customer service practitioner (level 2) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery. Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions. Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand. Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation. Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines. Demonstrate patience and calmness. Show you understand the customer’s point of view. Use appropriate sign-posting or resolution to meet your customers needs and manage expectations. Maintain informative communication during service recovery. Training schedule The apprentice will be working towards the Customer Service Level 2 Apprenticeship Standard Delivered in the workplace via online training with Colchester Institute Requirements Essential qualifications GCSE in: maths and English (grade 9-4/AC or equivalent) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Logical Team working Initiative Non judgemental Patience Other requirements Staff are expected to wear a uniform – smartly dressed in black or suit and tie. About this employer We are a residential letting and property management company that has been trading for over 30 years. https://www.lettinglink.co.uk/ (opens in new tab) After this apprenticeship The opportunity for full-time employment will be available upon completion of apprenticeship. Ask a question The contact for this apprenticeship is: COLCHESTER INSTITUTE Colchester Institute - Apprenticeship Team ci.apprenticeships@colchester.ac.uk 01206 712043 The reference code for this apprenticeship is VAC1000348247.