Join to apply for the Head of Reactive Maintenance role at Hill McGlynn Recruitment.
Hill McGlynn is working in partnership with a well‑established subcontractor to recruit an experienced Reactive Maintenance Operations Manager / Head of Maintenance on a permanent basis. This is a key leadership role focused on delivering fast‑paced, reactive maintenance services across both domestic and commercial properties throughout London.
IMPORTANT: Must have experience managing a maintenance team across multiple sites to a level of 200 - 500 call outs per week.
The Role
This is a hands‑on operations role where you will be responsible for setting up and managing systems and processes for the maintenance division, as well as overseeing a team of Engineers, managing a planner/coordinator and an administration assistant. The role covers emergency and reactive repair work and will require strong leadership, technical understanding, and exceptional organisational skills.
Key Responsibilities
* Setting up and managing full systems and procedures for the reactive maintenance function
* Day‑to‑day management and coordination of a mobile team of Maintenance Engineers
* Organising work schedules, allocating tasks, and ensuring SLAs are met
* Monitoring performance, ensuring high standards of work and customer service
* Managing emergency call‑outs and prioritising urgent repairs efficiently
* Liaising with clients, property managers, and contractors
* Maintaining accurate records of work, costs, and reporting metrics
* Ensuring compliance with all relevant health, safety, and building regulations
Ideal Candidate Profile
* Proven experience in a reactive maintenance management or operations manager role
* Relationships with existing subcontractors
* Strong background in maintenance across domestic and commercial sectors
* Demonstrated ability to set up and implement operational systems and processes
* Experienced in managing and motivating multi‑disciplinary teams
* Excellent planning, communication, and problem‑solving skills
* Knowledge of emergency call‑out procedures and compliance requirements
* Full UK driving licence (travel across London is required)
What's on Offer
* Salary of £60,000 - £65,000 + car allowance, dependent on experience
* Permanent position with a growing, reputable subcontractor
* Autonomy to shape and lead a key area of the business
* Opportunity to work across varied projects and properties
* Supportive senior management and career progression potential
Apply Today
If you are an experienced and driven maintenance operations professional ready to take on a leadership role, please apply by submitting your CV.
Seniority level
* Director
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Specialty Trade Contractors
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