Company Description
Our mission at Ibis Budget Southampton is to create memorable moments for our guests by connecting hearts from arrival to farewell.
A job, a career, or a calling — whatever brings you here, we have something for you!
Benefits of Joining Our Team
* Free night stays in our UK hotels and 50% discount at any Accor Restaurant (T&C applies)
* Discounted hotel rates worldwide at Accor Hotels
* Continuous learning and development through our Accor Academy
* Support for your wellbeing in both professional and personal life
* Opportunities to grow your experience across 5,000 hotels in over 100 countries
* Participation in initiatives to build a more inclusive and sustainable world
* And many more benefits aimed at helping you grow and unleash your personality
Job Description
We are seeking a friendly and professional Front Desk/Welcomer (Part-Time/Zero Hour Contract) to join our team in Southampton, UK. As the first point of contact for our guests, you will play a crucial role in creating a positive and welcoming atmosphere while ensuring efficient front desk operations.
* Greet and welcome guests warmly upon arrival, providing a positive first impression
* Handle check-in and check-out procedures efficiently and accurately
* Respond to guest inquiries and requests promptly and professionally
* Manage room reservations, assignments, and status updates
* Assist guests with information about local attractions, dining options, and transportation
* Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
* Handle phone calls, emails, and other communications in a timely manner
* Process payments and maintain accurate financial records
* Ensure the lobby and reception area are clean, organized, and presentable at all times
* Collaborate with other departments to resolve guest issues and enhance overall experience
* Maintain security awareness and follow established safety procedures
* Respond to guest reviews and requests
* Ensure proper invoicing
* Maintain cleanliness of the kitchen, office, and reception areas
* Handle breakfast setup and snacks and drinks sales
* Follow all Food and Safety protocols
* Perform any other ad-hoc duties as required
Qualifications
* Excellent communication and interpersonal skills
* Proven ability to provide exceptional customer service
* Strong multi-tasking skills with effective prioritization
* Proficiency in basic computer applications and hotel management software
* Ability to remain calm and composed in high-pressure situations
* Versatility and initiative in responding to guest requests
* Friendly and enthusiastic demeanor with a passion for hospitality
* Attention to detail and strong organizational skills
* Flexibility to work various shifts, including weekends and holidays
* Knowledge of Southampton's local area and attractions
* High school diploma or equivalent; hospitality education is a plus
* Previous experience in a customer-facing role, preferably in hospitality, is advantageous
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