Patient Administrator - Reception
Thornbury Hospital in Sheffield is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics performing more complex surgery than any other private healthcare provider in the country.
We have an opportunity for a Patient Administrator to join our team in the Administration department. This will be spread across the hospital’s Main Reception Outpatients / Physiotherapy Reception and the Consulting Suites Reception.
Hours & Type: 37.5 hours a week, full time, permanent
Salary: 24434.00 per year
Shifts
* 06:30 – 14:00 – 30 days
* 07:30 – 15:00 – 30 days
* 09:00 – 17:00 – Sunday only
* 10:00 – 18:00 – 00 days
* 13:00 – 21:00 – 00 days
Duties
* Contribute to the smooth running of the patient administrative process throughout the patient journey.
* Ensure the Circle Health Group best practice process maps are followed to provide an efficient professional and standard service to all patients, visitors, consultants and staff.
* Ensure all patient queries are dealt with efficiently and professionally.
* Manage all incoming and outgoing mail.
* Approve electronic bookings received via the relevant system and update any booking received via email.
* Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
* Comply with all relevant mandatory training.
Qualifications
* Maths and English GCSE at grades A to C or equivalent functional skills level 2 evidence.
* Proficient in the use of a PC including software and systems.
* Basic financial awareness.
* Previous administration experience in a private healthcare environment would be beneficial.
Salary & Benefits
* 25 days holiday per year (bank holidays) increasing to 30 days with service.
* Private Pension Scheme.
* Private Healthcare Scheme covering pre-existing medical conditions.
* Friends & Family Hospital Discounts.
* Family Friendly policies including enhanced Maternity, Paternity & Adoption pay.
* Non‑contributory life insurance.
* Staff engagement hub with discounts, rewards and voluntary benefits.
* Resources, tools and services to support wellbeing.
* Employee recognition programmes.
* Industry leading training and development opportunities.
Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles and more.
We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.
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