Production Specialist/Support
Belfast, UK/Onsite
Permanent/FTE
Salary- GBP 70-75k/Annum
End Client- CITI (Do not disclose)
Key Responsibilities
Own 24x7 application production support operations ensuring uptime performance and stability
Lead and manage L2L3 application support teams including staffing shifts and performance management
Drive Incident Problem and Change Management in line with ITIL processes
Ensure SLA KPI adherence track metrics and present operational dashboards to stakeholders
Lead major incident management including bridge calls stakeholder communication and postincident reviews
Perform and govern Root Cause Analysis RCA and ensure permanent fixes are implemented
Collaborate with Development QA Infra and Vendor teams for issue resolution and release support
Oversee release deployment and production validation activities
Identify and drive automation opportunities to reduce manual effort and improve efficiency
Ensure applications meet security compliance and audit requirements
Prepare and present Monthly Operations Review MOR and management reports
Qualifications
10-15 years of IT experience with strong background in Application Production Support
Proven experience managing enterprise applications in BFSI or large regulated environments
Strong hands-on experience with ITIL processes Incident Problem Change Release
Experience with ticketing and monitoring tools ServiceNow JIRA AppDynamics Dynatrace etc
Solid understanding of application architecture databases batch jobs and middleware
Experience managing onshore-offshore teams and vendor coordination
Strong stakeholder management and communication Skills
Required Skills
Unix/Linux SQL Autosys ControlM or similar schedulers
Understanding of cloud or hybrid environments
AWS/Azure Exposure to automation/scripting Shell Python desirable
Knowledge of DevOps and CICD support models
Preferred Skills
ITIL Certification mandatory
PMP Agile certifications good to have
SLA availability compliance
Mean Time to Resolve MTTR
Reduction in repeat incidents
Automation and cost-optimization initiatives
Stakeholder sat