Overview
Energy Specialist - SME role at myGwork - LGBTQ+ Business Community. This job is with E.ON UK, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
At E.ON Next, the most important things to us are our people, our customers, our business and our planet. We want to be industry-leading, known for giving our customers an experience they can rave about with our brilliant service. We work together to support our customers and provide an exceptional customer experience.
As an Energy Specialist you’ll be part of our business operations and have the most important job – wowing our customers. You’ll own the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer’s journey.
We have supportive inclusion networks, a market leading benefits package and family friendly policies including paid fertility leave, neonatal leave and equal parent leave.
What you’ll be doing
* Provide exceptional customer service to our business customers, dealing with everything from billing to meter exchanges, making our customer happy in every interaction.
* Engage with industry stakeholders and customers alike over the phone and via email.
* No two days are the same – actively look to solve customers’ problems by providing efficient and knowledgeable solutions.
* Contribute to continuous improvement and help the company grow by proposing solutions.
What we need from you
* Previous customer service experience (don’t worry if you’re new to energy, we’ll provide full training).
* Ability to think on your feet in a fast-paced environment.
* Good English skills, both written and verbal.
* Ability to empathise with customers and go above and beyond to resolve problems with fantastic solutions.
* Excitement to solve complex problems and drive change.
* Drive to identify and implement change.
* Confidence in making important decisions.
What else you need to know
* This role may close earlier due to high application volumes.
* If invited to a discovery day, it will be held at our Nottingham hub.
* If successful in your application, initial 8-week training will be held at our Nottingham hub. Training is hybrid, Monday - Friday. You will commute to Nottingham city centre 3 days a week during training (the remaining 2 days may be remote).
* Starting salary for this role is £24,983. Specialist pathways to progress to Pro (£26,856) and Expert (£27,785).
* We offer 26 days of annual leave plus bank holidays. You can buy another 2 weeks’ holiday. Generous pension contributions and birthday time off are provided.
* Location: after training you can be based at either our Nottingham city centre hub or our Leicester hub (Syston).
* Flexible and hybrid working; Monday - Friday 9am - 5pm. You’ll spend 2-3 days a week in our hubs with social spaces and free snacks, drinks and fresh fruit.
* DBS check and right to work required. The role is not sponsorable under the UKVI points-based system.
* Contract options: full-time (37 hours) and part-time (minimum 30 hours per week). Training will be full-time (37 hours).
* Start date: ASAP. Salary: Negotiable.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
* Industries: Oil and Gas
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