We are looking for an IT Support Technician to join our internal IT team, supporting around 200 users across 6 businesses, 14 UK locations, and our Ireland operation. This is a varied IT support role where high-quality service desk delivery is central, with involvement in business systems support, IT operations, infrastructure support, systems administration tasks, documentation, supplier liaison, IT asset management, and continuous improvement. The role will suit someone who enjoys understanding problems properly, making sound decisions, reading official documentation, documenting what they learn, and helping the team improve how IT services are delivered. What you will be doing as our IT Support Technician: You will provide responsive, professional IT support to colleagues and, where required, external customers. You will also help maintain and improve the systems, infrastructure, and processes that support the wider business. Provide 1st and 2nd-line IT support to users across hardware, software, networks, Microsoft 365, business systems, and user accounts. Proactively monitor, triage, prioritise, and take ownership of service desk tickets and IT tasks, ensuring timely progress and resolution in line with business impact, urgency, and service expectations. Communicate clearly with users, keeping them informed of progress, delays, workarounds, resolutions, and next steps. Support the administration of Microsoft 365, Entra ID, Activ...