We’re on it! Arvato offers you one of the most dynamic work environments you can imagine. We are growing, innovating and we solve the challenges of our clients around the world every day. How do we do it? With our global team of 17,000 colleagues at 87 locations in over 17 countries and our special spirit: We're on it! As a strategic growth partner for our clients, we use cloud-based e-commerce and IT platforms as well as state-of-the-art automation technology to realize complex, global supply chain solutions.
Salary: Up to £35,000.00
Location: East Midlands Gateway with travel to Kings Norton site
Hours: 40 hours per week, Monday to Friday
Your Tasks
* Provide QA support to internal departments to ensure activities are undertaken in compliance with GDP and Arvato procedures.
* Provide quality assurance support/advice to operational departments in support of compliance to process.
* Initiate and maintain change control, deviation and Corrective and Preventative Action (CAPA) records ensuring effectiveness of activities proposed.
* Provide administrative support to QA scheduling of suppliers, internal audits, and annual reviews.
* Collate data to be used in reports, investigations, key performance indicators (KPIs), and other quality metrics.
* Participate in the self‑inspection audit programme when required by supporting the QA management team.
* Support client audits and regulatory inspections by prepping documents and ensuring audit readiness by scheduling internal team prep.
* Support the Supplier Management process, including verifications, audit actions, and surveys.
* Aid as necessary, the Quality Management System in line with GDP, ISO 9001, and ISO 13485.
* Liaise with internal and external stakeholders relating to QMS activities or non‑compliance actions linked to co‑ordinator tasks and build relationships and trust.
* Support client onboarding ensuring compliance with QMS activities including validation, SAP testing, and process walk‑throughs.
* Support the ongoing compliance with the Arvato Global Quality system, and report KPIs into the Global QA team.
* Support product quality, process safety and complaint investigations.
* Complete QA review on inbound packs, return documentation, and temperature data management, ensuring documentation is completed to ALCOA principles and archived according to client requirements.
Your Profile
* Organised, methodical, and able to prioritise a busy workload and liaise with stakeholders and customers of all levels.
* Leadership and managerial experience, ability to support and motivate a small team.
* Quality administration, control of documents, scheduling, annual supplier/client audits.
* Information supporting QMS activities; investigations, complaint management, gathering change control evidence, audit readiness, compiling KPIs, track completion to SLA.
* Knowledge of Good Distribution Practice (GDP), ISO 9001, ISO 13485 and systems such as SAP, electronic QMS, and temperature monitoring portals.
* Competence with Office applications (Word, Excel, Visio, Project etc).
* Previous quality assurance experience in Healthcare, medical devices/pharmaceuticals would be an advantage, but not essential.
What do we offer?
* 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days.
* Pension contribution.
* A life assurance policy that pays out 4 x Salary.
* Employee Assistance Programme that provides you with confidential support, information, and advice to help you.
* Employee Discount Scheme through Benefit Hub.
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