Continuous Improvement Lead Location: Cwmbran Salary: £30,000 Hours: 37.5 per week Monday-Thursday 8am-4pm. Friday 7:30am-3:30pm Working Pattern: Monday-Friday, Hybrid (5 days onsite during probation, minimum 3 months) About the Opportunity Vibe Recruit's client is seeking a Continuous Improvement Lead to enhance performance across its Customer Experience (CX) function. This is a key role for someone passionate about optimising processes, improving customer journeys, and supporting operational efficiency in a fast-paced environment. You will drive continuous improvement initiatives while also providing hands-on support within Customer Service and Customer Operations during busy periods. This is a varied position that blends strategic project work with day-to-day operational involvement. Key Responsibilities Continuous Improvement & Process Optimisation Identify, analyse, and deliver process improvements across CX teams. Create and maintain documentation, workflows, and standards to support consistent and efficient operations. Use data and insights to enhance customer experience and operational effectiveness. Project Leadership Lead improvement projects from concept through to implementation. Ensure projects align with wider business goals and deliver measurable benefits. Operational Support Support core CX activities such as customer service, administration, and renewal billing during high-demand...